I have followed several threads here and it took a while to find the current 
KB article 290684. I followed those steps carefully and it did not work. I am 
using Outlook 2003 under Win XP SP2 and it was working fine until last night. 
 I verified with my ISP that this is not a mail server error on their side. 
The error message reports it as a syntax error. My ISP requires SMTP 
authentication and that password is not being retained, or if the email 
account screen shows something in the password box with the save password 
ticked, it still doesn't work - the network password dialog keeps popping up 
on every transmission - sometimes having to enter 2 or three times to 
get/send mail. How can I get off this merry-go-round?
-- 
Eric Steinbock

Well, normally I'd send you to a different article, 
http://support.microsoft.com/?id=264672, which should work for all versions 
of Outlook and Outlook Express running on Windows XP...but wouldn't you know 
it, that article is unavailable right now.  I don't know if it's coming back 
or not.

-- 
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply 
only to the newsgroup to preserve the message thread. ***


"Spediteur" wrote:

> I have followed several threads here and it took a while to find the current 
> KB article 290684. I followed those steps carefully and it did not work. I am 
> using Outlook 2003 under Win XP SP2 and it was working fine until last night. 
>  I verified with my ISP that this is not a mail server error on their side. 
> The error message reports it as a syntax error. My ISP requires SMTP 
> authentication and that password is not being retained, or if the email 
> account screen shows something in the password box with the save password 
> ticked, it still doesn't work - the network password dialog keeps popping up 
> on every transmission - sometimes having to enter 2 or three times to 
> get/send mail. How can I get off this merry-go-round?
> -- 
> Eric Steinbock

Yes, Q264672 is no longer available.  In fact, it was rolled up 
(consolidated) in Q290684 together with several other related earlier 
articles (it says so in Q298684). What was in the earlier article that isn't 
in the current one?
-- 
I've tried everything I 've read everywhere and no solution to be found. The 
Protected Storage System Provider Subkey that replaced the one I deleted 
shows only default values.  What's supposed to be in there?  I don't mind 
hacking a little if someone would guide me.  Apparently, there are several 
other user group orphans in the Outlook headings who never got a solution.


"Jocelyn Fiorello [MVP - Outlook]" wrote:

> Well, normally I'd send you to a different article, 
> http://support.microsoft.com/?id=264672, which should work for all versions 
> of Outlook and Outlook Express running on Windows XP...but wouldn't you know 
> it, that article is unavailable right now.  I don't know if it's coming back 
> or not.
> 
> -- 
> Jocelyn Fiorello
> MVP - Outlook
> 
> *** Messages sent to my e-mail address will NOT be answered -- please reply 
> only to the newsgroup to preserve the message thread. ***
> 
> 
> "Spediteur" wrote:
> 
> > I have followed several threads here and it took a while to find the current 
> > KB article 290684. I followed those steps carefully and it did not work. I am 
> > using Outlook 2003 under Win XP SP2 and it was working fine until last night. 
> >  I verified with my ISP that this is not a mail server error on their side. 
> > The error message reports it as a syntax error. My ISP requires SMTP 
> > authentication and that password is not being retained, or if the email 
> > account screen shows something in the password box with the save password 
> > ticked, it still doesn't work - the network password dialog keeps popping up 
> > on every transmission - sometimes having to enter 2 or three times to 
> > get/send mail. How can I get off this merry-go-round?
> > -- 
> > Eric Steinbock

I'm investigating this and will post back if I find any information for you.

-- 
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply 
only to the newsgroup to preserve the message thread. ***


"Spediteur" wrote:

> Yes, Q264672 is no longer available.  In fact, it was rolled up 
> (consolidated) in Q290684 together with several other related earlier 
> articles (it says so in Q298684). What was in the earlier article that isn't 
> in the current one?
> -- 
> I've tried everything I 've read everywhere and no solution to be found. The 
> Protected Storage System Provider Subkey that replaced the one I deleted 
> shows only default values.  What's supposed to be in there?  I don't mind 
> hacking a little if someone would guide me.  Apparently, there are several 
> other user group orphans in the Outlook headings who never got a solution.
> 
> 
> "Jocelyn Fiorello [MVP - Outlook]" wrote:
> 
> > Well, normally I'd send you to a different article, 
> > http://support.microsoft.com/?id=264672, which should work for all versions 
> > of Outlook and Outlook Express running on Windows XP...but wouldn't you know 
> > it, that article is unavailable right now.  I don't know if it's coming back 
> > or not.
> > 
> > -- 
> > Jocelyn Fiorello
> > MVP - Outlook
> > 
> > *** Messages sent to my e-mail address will NOT be answered -- please reply 
> > only to the newsgroup to preserve the message thread. ***
> > 
> > 
> > "Spediteur" wrote:
> > 
> > > I have followed several threads here and it took a while to find the current 
> > > KB article 290684. I followed those steps carefully and it did not work. I am 
> > > using Outlook 2003 under Win XP SP2 and it was working fine until last night. 
> > >  I verified with my ISP that this is not a mail server error on their side. 
> > > The error message reports it as a syntax error. My ISP requires SMTP 
> > > authentication and that password is not being retained, or if the email 
> > > account screen shows something in the password box with the save password 
> > > ticked, it still doesn't work - the network password dialog keeps popping up 
> > > on every transmission - sometimes having to enter 2 or three times to 
> > > get/send mail. How can I get off this merry-go-round?
> > > -- 
> > > Eric Steinbock

I found a Microsoft Backup system state backup file from about 10 days ago.  
I've never used this software to do a restore.  It appears I can restore 
registry files to an alternative directory/folder.  If I do so, will I be 
able to open that file with an editor to find the Protected Storage System 
Provide subkeys within it and create a .reg file to restore my current 
corrupted registry? My main concern in doing  a restore is creating some 
other unexpected damage.
-- 
Eric Steinbock


"Jocelyn Fiorello [MVP - Outlook]" wrote:

> I'm investigating this and will post back if I find any information for you.
> 
> -- 
> Jocelyn Fiorello
> MVP - Outlook
> 
> *** Messages sent to my e-mail address will NOT be answered -- please reply 
> only to the newsgroup to preserve the message thread. ***
> 
> 
> "Spediteur" wrote:
> 
> > Yes, Q264672 is no longer available.  In fact, it was rolled up 
> > (consolidated) in Q290684 together with several other related earlier 
> > articles (it says so in Q298684). What was in the earlier article that isn't 
> > in the current one?
> > -- 
> > I've tried everything I 've read everywhere and no solution to be found. The 
> > Protected Storage System Provider Subkey that replaced the one I deleted 
> > shows only default values.  What's supposed to be in there?  I don't mind 
> > hacking a little if someone would guide me.  Apparently, there are several 
> > other user group orphans in the Outlook headings who never got a solution.
> > 
> > 
> > "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > 
> > > Well, normally I'd send you to a different article, 
> > > http://support.microsoft.com/?id=264672, which should work for all versions 
> > > of Outlook and Outlook Express running on Windows XP...but wouldn't you know 
> > > it, that article is unavailable right now.  I don't know if it's coming back 
> > > or not.
> > > 
> > > -- 
> > > Jocelyn Fiorello
> > > MVP - Outlook
> > > 
> > > *** Messages sent to my e-mail address will NOT be answered -- please reply 
> > > only to the newsgroup to preserve the message thread. ***
> > > 
> > > 
> > > "Spediteur" wrote:
> > > 
> > > > I have followed several threads here and it took a while to find the current 
> > > > KB article 290684. I followed those steps carefully and it did not work. I am 
> > > > using Outlook 2003 under Win XP SP2 and it was working fine until last night. 
> > > >  I verified with my ISP that this is not a mail server error on their side. 
> > > > The error message reports it as a syntax error. My ISP requires SMTP 
> > > > authentication and that password is not being retained, or if the email 
> > > > account screen shows something in the password box with the save password 
> > > > ticked, it still doesn't work - the network password dialog keeps popping up 
> > > > on every transmission - sometimes having to enter 2 or three times to 
> > > > get/send mail. How can I get off this merry-go-round?
> > > > -- 
> > > > Eric Steinbock

Before you do any restores, here is what I got from a fellow MVP about the 
registry question you had in your earlier reply:

"The new key that is created will be empty until he starts saving passwords 
(and changes permissions to see the contents) – deleting the keys removes all 
saved passwords for all apps. Deleting just the subkey for outlook will not 
fix the problem – the entire PSS key needs to go."

Try that and post back to tell me whether or not that takes care of the 
problem.

-- 
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply 
only to the newsgroup to preserve the message thread. ***


"Spediteur" wrote:

> I found a Microsoft Backup system state backup file from about 10 days ago.  
> I've never used this software to do a restore.  It appears I can restore 
> registry files to an alternative directory/folder.  If I do so, will I be 
> able to open that file with an editor to find the Protected Storage System 
> Provide subkeys within it and create a .reg file to restore my current 
> corrupted registry? My main concern in doing  a restore is creating some 
> other unexpected damage.
> -- 
> Eric Steinbock
> 
> 
> "Jocelyn Fiorello [MVP - Outlook]" wrote:
> 
> > I'm investigating this and will post back if I find any information for you.
> > 
> > -- 
> > Jocelyn Fiorello
> > MVP - Outlook
> > 
> > *** Messages sent to my e-mail address will NOT be answered -- please reply 
> > only to the newsgroup to preserve the message thread. ***
> > 
> > 
> > "Spediteur" wrote:
> > 
> > > Yes, Q264672 is no longer available.  In fact, it was rolled up 
> > > (consolidated) in Q290684 together with several other related earlier 
> > > articles (it says so in Q298684). What was in the earlier article that isn't 
> > > in the current one?
> > > -- 
> > > I've tried everything I 've read everywhere and no solution to be found. The 
> > > Protected Storage System Provider Subkey that replaced the one I deleted 
> > > shows only default values.  What's supposed to be in there?  I don't mind 
> > > hacking a little if someone would guide me.  Apparently, there are several 
> > > other user group orphans in the Outlook headings who never got a solution.
> > > 
> > > 
> > > "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > > 
> > > > Well, normally I'd send you to a different article, 
> > > > http://support.microsoft.com/?id=264672, which should work for all versions 
> > > > of Outlook and Outlook Express running on Windows XP...but wouldn't you know 
> > > > it, that article is unavailable right now.  I don't know if it's coming back 
> > > > or not.
> > > > 
> > > > -- 
> > > > Jocelyn Fiorello
> > > > MVP - Outlook
> > > > 
> > > > *** Messages sent to my e-mail address will NOT be answered -- please reply 
> > > > only to the newsgroup to preserve the message thread. ***
> > > > 
> > > > 
> > > > "Spediteur" wrote:
> > > > 
> > > > > I have followed several threads here and it took a while to find the current 
> > > > > KB article 290684. I followed those steps carefully and it did not work. I am 
> > > > > using Outlook 2003 under Win XP SP2 and it was working fine until last night. 
> > > > >  I verified with my ISP that this is not a mail server error on their side. 
> > > > > The error message reports it as a syntax error. My ISP requires SMTP 
> > > > > authentication and that password is not being retained, or if the email 
> > > > > account screen shows something in the password box with the save password 
> > > > > ticked, it still doesn't work - the network password dialog keeps popping up 
> > > > > on every transmission - sometimes having to enter 2 or three times to 
> > > > > get/send mail. How can I get off this merry-go-round?
> > > > > -- 
> > > > > Eric Steinbock

As I mentioned below, I have no idea what to expect if I restore System 
State from Windows backup in a new folder.  I have no idea how to even 
direct Regedt32 to open a registry file located other than the default 
location, or if I will be able to find the PSS key within the backed up 
registry to be exported then merged into the current registry.  I need some 
hand-holding here. Backup help is useless in this respect.

Thanks
Spediteur

"Jocelyn Fiorello [MVP - Outlook]" 
 wrote in message 
news:A7241D61-31E9-4A31-BB7B-E6BA8D83138C@microsoft.com...
> Before you do any restores, here is what I got from a fellow MVP about the
> registry question you had in your earlier reply:
>
> "The new key that is created will be empty until he starts saving 
> passwords
> (and changes permissions to see the contents) - deleting the keys removes 
> all
> saved passwords for all apps. Deleting just the subkey for outlook will 
> not
> fix the problem - the entire PSS key needs to go."
>
> Try that and post back to tell me whether or not that takes care of the
> problem.
>
> -- 
> Jocelyn Fiorello
> MVP - Outlook
>
> *** Messages sent to my e-mail address will NOT be answered -- please 
> reply
> only to the newsgroup to preserve the message thread. ***
>
>
> "Spediteur" wrote:
>
>> I found a Microsoft Backup system state backup file from about 10 days 
>> ago.
>> I've never used this software to do a restore.  It appears I can restore
>> registry files to an alternative directory/folder.  If I do so, will I be
>> able to open that file with an editor to find the Protected Storage 
>> System
>> Provide subkeys within it and create a .reg file to restore my current
>> corrupted registry? My main concern in doing  a restore is creating some
>> other unexpected damage.
>> -- 
>> Eric Steinbock
>>
>>
>> "Jocelyn Fiorello [MVP - Outlook]" wrote:
>>
>> > I'm investigating this and will post back if I find any information for 
>> > you.
>> >
>> > -- 
>> > Jocelyn Fiorello
>> > MVP - Outlook
>> >
>> > *** Messages sent to my e-mail address will NOT be answered -- please 
>> > reply
>> > only to the newsgroup to preserve the message thread. ***
>> >
>> >
>> > "Spediteur" wrote:
>> >
>> > > Yes, Q264672 is no longer available.  In fact, it was rolled up
>> > > (consolidated) in Q290684 together with several other related earlier
>> > > articles (it says so in Q298684). What was in the earlier article 
>> > > that isn't
>> > > in the current one?
>> > > -- 
>> > > I've tried everything I 've read everywhere and no solution to be 
>> > > found. The
>> > > Protected Storage System Provider Subkey that replaced the one I 
>> > > deleted
>> > > shows only default values.  What's supposed to be in there?  I don't 
>> > > mind
>> > > hacking a little if someone would guide me.  Apparently, there are 
>> > > several
>> > > other user group orphans in the Outlook headings who never got a 
>> > > solution.
>> > >
>> > >
>> > > "Jocelyn Fiorello [MVP - Outlook]" wrote:
>> > >
>> > > > Well, normally I'd send you to a different article,
>> > > > http://support.microsoft.com/?id=264672, which should work for all 
>> > > > versions
>> > > > of Outlook and Outlook Express running on Windows XP...but wouldn't 
>> > > > you know
>> > > > it, that article is unavailable right now.  I don't know if it's 
>> > > > coming back
>> > > > or not.
>> > > >
>> > > > -- 
>> > > > Jocelyn Fiorello
>> > > > MVP - Outlook
>> > > >
>> > > > *** Messages sent to my e-mail address will NOT be answered --  
>> > > > please reply
>> > > > only to the newsgroup to preserve the message thread. ***
>> > > >
>> > > >
>> > > > "Spediteur" wrote:
>> > > >
>> > > > > I have followed several threads here and it took a while to find 
>> > > > > the current
>> > > > > KB article 290684. I followed those steps carefully and it did 
>> > > > > not work. I am
>> > > > > using Outlook 2003 under Win XP SP2 and it was working fine until 
>> > > > > last night.
>> > > > >  I verified with my ISP that this is not a mail server error on 
>> > > > > their side.
>> > > > > The error message reports it as a syntax error. My ISP requires 
>> > > > > SMTP
>> > > > > authentication and that password is not being retained, or if the 
>> > > > > email
>> > > > > account screen shows something in the password box with the save 
>> > > > > password
>> > > > > ticked, it still doesn't work - the network password dialog keeps 
>> > > > > popping up
>> > > > > on every transmission - sometimes having to enter 2 or three 
>> > > > > times to
>> > > > > get/send mail. How can I get off this merry-go-round?
>> > > > > -- 
>> > > > > Eric Steinbock

You said: "The Protected Storage System Provider Subkey that replaced the one 
I deleted shows only default values.  What's supposed to be in there?"

The MSKB article #290684 says that if you are using Windows XP you should 
delete the following key:

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

This is the key that I was told to tell you to delete.  I am confused as to 
why you think you need to do a system restore at all...do you not have that 
key in your registry now?

-- 
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply 
only to the newsgroup to preserve the message thread. ***


"Spediteur" wrote:

> As I mentioned below, I have no idea what to expect if I restore System 
> State from Windows backup in a new folder.  I have no idea how to even 
> direct Regedt32 to open a registry file located other than the default 
> location, or if I will be able to find the PSS key within the backed up 
> registry to be exported then merged into the current registry.  I need some 
> hand-holding here. Backup help is useless in this respect.
> 
> Thanks
> Spediteur
> 
> "Jocelyn Fiorello [MVP - Outlook]" 
>  wrote in message 
> news:A7241D61-31E9-4A31-BB7B-E6BA8D83138C@microsoft.com...
> > Before you do any restores, here is what I got from a fellow MVP about the
> > registry question you had in your earlier reply:
> >
> > "The new key that is created will be empty until he starts saving 
> > passwords
> > (and changes permissions to see the contents) - deleting the keys removes 
> > all
> > saved passwords for all apps. Deleting just the subkey for outlook will 
> > not
> > fix the problem - the entire PSS key needs to go."
> >
> > Try that and post back to tell me whether or not that takes care of the
> > problem.
> >
> > -- 
> > Jocelyn Fiorello
> > MVP - Outlook
> >
> > *** Messages sent to my e-mail address will NOT be answered -- please 
> > reply
> > only to the newsgroup to preserve the message thread. ***
> >
> >
> > "Spediteur" wrote:
> >
> >> I found a Microsoft Backup system state backup file from about 10 days 
> >> ago.
> >> I've never used this software to do a restore.  It appears I can restore
> >> registry files to an alternative directory/folder.  If I do so, will I be
> >> able to open that file with an editor to find the Protected Storage 
> >> System
> >> Provide subkeys within it and create a .reg file to restore my current
> >> corrupted registry? My main concern in doing  a restore is creating some
> >> other unexpected damage.
> >> -- 
> >> Eric Steinbock
> >>
> >>
> >> "Jocelyn Fiorello [MVP - Outlook]" wrote:
> >>
> >> > I'm investigating this and will post back if I find any information for 
> >> > you.
> >> >
> >> > -- 
> >> > Jocelyn Fiorello
> >> > MVP - Outlook
> >> >
> >> > *** Messages sent to my e-mail address will NOT be answered -- please 
> >> > reply
> >> > only to the newsgroup to preserve the message thread. ***
> >> >
> >> >
> >> > "Spediteur" wrote:
> >> >
> >> > > Yes, Q264672 is no longer available.  In fact, it was rolled up
> >> > > (consolidated) in Q290684 together with several other related earlier
> >> > > articles (it says so in Q298684). What was in the earlier article 
> >> > > that isn't
> >> > > in the current one?
> >> > > -- 
> >> > > I've tried everything I 've read everywhere and no solution to be 
> >> > > found. The
> >> > > Protected Storage System Provider Subkey that replaced the one I 
> >> > > deleted
> >> > > shows only default values.  What's supposed to be in there?  I don't 
> >> > > mind
> >> > > hacking a little if someone would guide me.  Apparently, there are 
> >> > > several
> >> > > other user group orphans in the Outlook headings who never got a 
> >> > > solution.
> >> > >
> >> > >
> >> > > "Jocelyn Fiorello [MVP - Outlook]" wrote:
> >> > >
> >> > > > Well, normally I'd send you to a different article,
> >> > > > http://support.microsoft.com/?id=264672, which should work for all 
> >> > > > versions
> >> > > > of Outlook and Outlook Express running on Windows XP...but wouldn't 
> >> > > > you know
> >> > > > it, that article is unavailable right now.  I don't know if it's 
> >> > > > coming back
> >> > > > or not.
> >> > > >
> >> > > > -- 
> >> > > > Jocelyn Fiorello
> >> > > > MVP - Outlook
> >> > > >
> >> > > > *** Messages sent to my e-mail address will NOT be answered --  
> >> > > > please reply
> >> > > > only to the newsgroup to preserve the message thread. ***
> >> > > >
> >> > > >
> >> > > > "Spediteur" wrote:
> >> > > >
> >> > > > > I have followed several threads here and it took a while to find 
> >> > > > > the current
> >> > > > > KB article 290684. I followed those steps carefully and it did 
> >> > > > > not work. I am
> >> > > > > using Outlook 2003 under Win XP SP2 and it was working fine until 
> >> > > > > last night.
> >> > > > >  I verified with my ISP that this is not a mail server error on 
> >> > > > > their side.
> >> > > > > The error message reports it as a syntax error. My ISP requires 
> >> > > > > SMTP
> >> > > > > authentication and that password is not being retained, or if the 
> >> > > > > email
> >> > > > > account screen shows something in the password box with the save 
> >> > > > > password
> >> > > > > ticked, it still doesn't work - the network password dialog keeps 
> >> > > > > popping up
> >> > > > > on every transmission - sometimes having to enter 2 or three 
> >> > > > > times to
> >> > > > > get/send mail. How can I get off this merry-go-round?
> >> > > > > -- 
> >> > > > > Eric Steinbock 
> 
> 
>

In MSKB Article 290684 at "Resolution" it states "remove the user account 
information from the Protected Storage System Provider SUBKEY" [emphasis 
added]. Under the specific instructions for Windows XP, the article further 
states: "Do not remove the main Protected Storage System Provider key.  This 
key is not automatically regenerated." My understanding of these instructions 
is to not delete the the key "HKEY_CURRENT_USER\Software\Microsoft\Protected 
Storage System Provider" itself but only subkeys found below it. Detailed 
instruction step 10 explains that only user subkeys below the main key should 
be deleted. This is what I did and the result was replacement of those 
deleted subkeys with "HKEY_CURRENT_USER\Software\Microsoft\Protected Storage 
System Provider\S-1-5-21-462910757-3317918806-3440040658-1007" showing 
default values not set.  So please explain what I have done incorrectly and 
how to resolve this problem.  This is the reason I felt it necessary to go to 
a registry backup to find a good working copy of those missing subkeys.  In 
any case, I cannot figure out how to do this since I cannot figure out how to 
edit or manipulate the restored registry data which I restored to a folder on 
an external hard drive. 

Thanks
-- 
Spediteur


"Jocelyn Fiorello [MVP - Outlook]" wrote:

> You said: "The Protected Storage System Provider Subkey that replaced the one 
> I deleted shows only default values.  What's supposed to be in there?"
> 
> The MSKB article #290684 says that if you are using Windows XP you should 
> delete the following key:
> 
> HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
> 
> This is the key that I was told to tell you to delete.  I am confused as to 
> why you think you need to do a system restore at all...do you not have that 
> key in your registry now?
> 
> -- 
> Jocelyn Fiorello
> MVP - Outlook
> 
> *** Messages sent to my e-mail address will NOT be answered -- please reply 
> only to the newsgroup to preserve the message thread. ***
> 
> 
> "Spediteur" wrote:
> 
> > As I mentioned below, I have no idea what to expect if I restore System 
> > State from Windows backup in a new folder.  I have no idea how to even 
> > direct Regedt32 to open a registry file located other than the default 
> > location, or if I will be able to find the PSS key within the backed up 
> > registry to be exported then merged into the current registry.  I need some 
> > hand-holding here. Backup help is useless in this respect.
> > 
> > Thanks
> > Spediteur
> > 
> > "Jocelyn Fiorello [MVP - Outlook]" 
> >  wrote in message 
> > news:A7241D61-31E9-4A31-BB7B-E6BA8D83138C@microsoft.com...
> > > Before you do any restores, here is what I got from a fellow MVP about the
> > > registry question you had in your earlier reply:
> > >
> > > "The new key that is created will be empty until he starts saving 
> > > passwords
> > > (and changes permissions to see the contents) - deleting the keys removes 
> > > all
> > > saved passwords for all apps. Deleting just the subkey for outlook will 
> > > not
> > > fix the problem - the entire PSS key needs to go."
> > >
> > > Try that and post back to tell me whether or not that takes care of the
> > > problem.
> > >
> > > -- 
> > > Jocelyn Fiorello
> > > MVP - Outlook
> > >
> > > *** Messages sent to my e-mail address will NOT be answered -- please 
> > > reply
> > > only to the newsgroup to preserve the message thread. ***
> > >
> > >
> > > "Spediteur" wrote:
> > >
> > >> I found a Microsoft Backup system state backup file from about 10 days 
> > >> ago.
> > >> I've never used this software to do a restore.  It appears I can restore
> > >> registry files to an alternative directory/folder.  If I do so, will I be
> > >> able to open that file with an editor to find the Protected Storage 
> > >> System
> > >> Provide subkeys within it and create a .reg file to restore my current
> > >> corrupted registry? My main concern in doing  a restore is creating some
> > >> other unexpected damage.
> > >> -- 
> > >> Eric Steinbock
> > >>
> > >>
> > >> "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > >>
> > >> > I'm investigating this and will post back if I find any information for 
> > >> > you.
> > >> >
> > >> > -- 
> > >> > Jocelyn Fiorello
> > >> > MVP - Outlook
> > >> >
> > >> > *** Messages sent to my e-mail address will NOT be answered -- please 
> > >> > reply
> > >> > only to the newsgroup to preserve the message thread. ***
> > >> >
> > >> >
> > >> > "Spediteur" wrote:
> > >> >
> > >> > > Yes, Q264672 is no longer available.  In fact, it was rolled up
> > >> > > (consolidated) in Q290684 together with several other related earlier
> > >> > > articles (it says so in Q298684). What was in the earlier article 
> > >> > > that isn't
> > >> > > in the current one?
> > >> > > -- 
> > >> > > I've tried everything I 've read everywhere and no solution to be 
> > >> > > found. The
> > >> > > Protected Storage System Provider Subkey that replaced the one I 
> > >> > > deleted
> > >> > > shows only default values.  What's supposed to be in there?  I don't 
> > >> > > mind
> > >> > > hacking a little if someone would guide me.  Apparently, there are 
> > >> > > several
> > >> > > other user group orphans in the Outlook headings who never got a 
> > >> > > solution.
> > >> > >
> > >> > >
> > >> > > "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > >> > >
> > >> > > > Well, normally I'd send you to a different article,
> > >> > > > http://support.microsoft.com/?id=264672, which should work for all 
> > >> > > > versions
> > >> > > > of Outlook and Outlook Express running on Windows XP...but wouldn't 
> > >> > > > you know
> > >> > > > it, that article is unavailable right now.  I don't know if it's 
> > >> > > > coming back
> > >> > > > or not.
> > >> > > >
> > >> > > > -- 
> > >> > > > Jocelyn Fiorello
> > >> > > > MVP - Outlook
> > >> > > >
> > >> > > > *** Messages sent to my e-mail address will NOT be answered --  
> > >> > > > please reply
> > >> > > > only to the newsgroup to preserve the message thread. ***
> > >> > > >
> > >> > > >
> > >> > > > "Spediteur" wrote:
> > >> > > >
> > >> > > > > I have followed several threads here and it took a while to find 
> > >> > > > > the current
> > >> > > > > KB article 290684. I followed those steps carefully and it did 
> > >> > > > > not work. I am
> > >> > > > > using Outlook 2003 under Win XP SP2 and it was working fine until 
> > >> > > > > last night.
> > >> > > > >  I verified with my ISP that this is not a mail server error on 
> > >> > > > > their side.
> > >> > > > > The error message reports it as a syntax error. My ISP requires 
> > >> > > > > SMTP
> > >> > > > > authentication and that password is not being retained, or if the 
> > >> > > > > email
> > >> > > > > account screen shows something in the password box with the save 
> > >> > > > > password
> > >> > > > > ticked, it still doesn't work - the network password dialog keeps 
> > >> > > > > popping up
> > >> > > > > on every transmission - sometimes having to enter 2 or three 
> > >> > > > > times to
> > >> > > > > get/send mail. How can I get off this merry-go-round?
> > >> > > > > -- 
> > >> > > > > Eric Steinbock 
> > 
> > 
> >

In the meantime, I did some testing. After following the instructions in 
MSKB Article 290684, I noted that when I reset the passwords using the 
control panel mail item, when I immediately re-entered the mail item the 
passwords I just entered with save box ticked were again empty!  Nothing is 
saved! I am using Outlook Express for another email (non-default email 
handler) and after deleting the PSSP sub-key I had to reenter the password 
there - the 'save password' check box is shaded out and the password is 
indeed saved.  Likewise, certain IE user and password settings are again 
saved after re-entry following the sub-key deletion.  ONLY OUTLOOK 2003 
SETTINGS ARE NOT RETAINED! After resetting permissions, an inspection of the 
newly re-created subkeys of PSSP do not indicate any reference to Outlook, 
although I can easily find Main Identity setting used by Outlook Express. 
What is wrong that Outlook 2003 isw the only software which does not reset 
its passwords and what is Microsoft doing about this?

Spedituer

-- 
Yesterday it worked
Today it is not working
Windows is like that.


"Spediteur"  wrote in message 
news:7ED5D998-2316-4AF1-900D-82834DE78DE9@microsoft.com...
> In MSKB Article 290684 at "Resolution" it states "remove the user account
> information from the Protected Storage System Provider SUBKEY" [emphasis
> added]. Under the specific instructions for Windows XP, the article 
> further
> states: "Do not remove the main Protected Storage System Provider key. 
> This
> key is not automatically regenerated." My understanding of these 
> instructions
> is to not delete the the key 
> "HKEY_CURRENT_USER\Software\Microsoft\Protected
> Storage System Provider" itself but only subkeys found below it. Detailed
> instruction step 10 explains that only user subkeys below the main key 
> should
> be deleted. This is what I did and the result was replacement of those
> deleted subkeys with "HKEY_CURRENT_USER\Software\Microsoft\Protected 
> Storage
> System Provider\S-1-5-21-462910757-3317918806-3440040658-1007" showing
> default values not set.  So please explain what I have done incorrectly 
> and
> how to resolve this problem.  This is the reason I felt it necessary to go 
> to
> a registry backup to find a good working copy of those missing subkeys. 
> In
> any case, I cannot figure out how to do this since I cannot figure out how 
> to
> edit or manipulate the restored registry data which I restored to a folder 
> on
> an external hard drive.
>
> Thanks
> -- 
> Spediteur
>
>
> "Jocelyn Fiorello [MVP - Outlook]" wrote:
>
>> You said: "The Protected Storage System Provider Subkey that replaced the 
>> one
>> I deleted shows only default values.  What's supposed to be in there?"
>>
>> The MSKB article #290684 says that if you are using Windows XP you should
>> delete the following key:
>>
>> HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
>>
>> This is the key that I was told to tell you to delete.  I am confused as 
>> to
>> why you think you need to do a system restore at all...do you not have 
>> that
>> key in your registry now?
>>
>> -- 
>> Jocelyn Fiorello
>> MVP - Outlook
>>
>> *** Messages sent to my e-mail address will NOT be answered -- please 
>> reply
>> only to the newsgroup to preserve the message thread. ***
>>
>>
>> "Spediteur" wrote:
>>
>> > As I mentioned below, I have no idea what to expect if I restore System
>> > State from Windows backup in a new folder.  I have no idea how to even
>> > direct Regedt32 to open a registry file located other than the default
>> > location, or if I will be able to find the PSS key within the backed up
>> > registry to be exported then merged into the current registry.  I need 
>> > some
>> > hand-holding here. Backup help is useless in this respect.
>> >
>> > Thanks
>> > Spediteur
>> >
>> > "Jocelyn Fiorello [MVP - Outlook]"
>> >  wrote in message
>> > news:A7241D61-31E9-4A31-BB7B-E6BA8D83138C@microsoft.com...
>> > > Before you do any restores, here is what I got from a fellow MVP 
>> > > about the
>> > > registry question you had in your earlier reply:
>> > >
>> > > "The new key that is created will be empty until he starts saving
>> > > passwords
>> > > (and changes permissions to see the contents) - deleting the keys 
>> > > removes
>> > > all
>> > > saved passwords for all apps. Deleting just the subkey for outlook 
>> > > will
>> > > not
>> > > fix the problem - the entire PSS key needs to go."
>> > >
>> > > Try that and post back to tell me whether or not that takes care of 
>> > > the
>> > > problem.
>> > >
>> > > -- 
>> > > Jocelyn Fiorello
>> > > MVP - Outlook
>> > >
>> > > *** Messages sent to my e-mail address will NOT be answered -- please
>> > > reply
>> > > only to the newsgroup to preserve the message thread. ***
>> > >
>> > >
>> > > "Spediteur" wrote:
>> > >
>> > >> I found a Microsoft Backup system state backup file from about 10 
>> > >> days
>> > >> ago.
>> > >> I've never used this software to do a restore.  It appears I can 
>> > >> restore
>> > >> registry files to an alternative directory/folder.  If I do so, will 
>> > >> I be
>> > >> able to open that file with an editor to find the Protected Storage
>> > >> System
>> > >> Provide subkeys within it and create a .reg file to restore my 
>> > >> current
>> > >> corrupted registry? My main concern in doing  a restore is creating 
>> > >> some
>> > >> other unexpected damage.
>> > >> -- 
>> > >> Eric Steinbock
>> > >>
>> > >>
>> > >> "Jocelyn Fiorello [MVP - Outlook]" wrote:
>> > >>
>> > >> > I'm investigating this and will post back if I find any 
>> > >> > information for
>> > >> > you.
>> > >> >
>> > >> > -- 
>> > >> > Jocelyn Fiorello
>> > >> > MVP - Outlook
>> > >> >
>> > >> > *** Messages sent to my e-mail address will NOT be answered --  
>> > >> > please
>> > >> > reply
>> > >> > only to the newsgroup to preserve the message thread. ***
>> > >> >
>> > >> >
>> > >> > "Spediteur" wrote:
>> > >> >
>> > >> > > Yes, Q264672 is no longer available.  In fact, it was rolled up
>> > >> > > (consolidated) in Q290684 together with several other related 
>> > >> > > earlier
>> > >> > > articles (it says so in Q298684). What was in the earlier 
>> > >> > > article
>> > >> > > that isn't
>> > >> > > in the current one?
>> > >> > > -- 
>> > >> > > I've tried everything I 've read everywhere and no solution to 
>> > >> > > be
>> > >> > > found. The
>> > >> > > Protected Storage System Provider Subkey that replaced the one I
>> > >> > > deleted
>> > >> > > shows only default values.  What's supposed to be in there?  I 
>> > >> > > don't
>> > >> > > mind
>> > >> > > hacking a little if someone would guide me.  Apparently, there 
>> > >> > > are
>> > >> > > several
>> > >> > > other user group orphans in the Outlook headings who never got a
>> > >> > > solution.
>> > >> > >
>> > >> > >
>> > >> > > "Jocelyn Fiorello [MVP - Outlook]" wrote:
>> > >> > >
>> > >> > > > Well, normally I'd send you to a different article,
>> > >> > > > http://support.microsoft.com/?id=264672, which should work for 
>> > >> > > > all
>> > >> > > > versions
>> > >> > > > of Outlook and Outlook Express running on Windows XP...but 
>> > >> > > > wouldn't
>> > >> > > > you know
>> > >> > > > it, that article is unavailable right now.  I don't know if 
>> > >> > > > it's
>> > >> > > > coming back
>> > >> > > > or not.
>> > >> > > >
>> > >> > > > -- 
>> > >> > > > Jocelyn Fiorello
>> > >> > > > MVP - Outlook
>> > >> > > >
>> > >> > > > *** Messages sent to my e-mail address will NOT be answered --
>> > >> > > > please reply
>> > >> > > > only to the newsgroup to preserve the message thread. ***
>> > >> > > >
>> > >> > > >
>> > >> > > > "Spediteur" wrote:
>> > >> > > >
>> > >> > > > > I have followed several threads here and it took a while to 
>> > >> > > > > find
>> > >> > > > > the current
>> > >> > > > > KB article 290684. I followed those steps carefully and it 
>> > >> > > > > did
>> > >> > > > > not work. I am
>> > >> > > > > using Outlook 2003 under Win XP SP2 and it was working fine 
>> > >> > > > > until
>> > >> > > > > last night.
>> > >> > > > >  I verified with my ISP that this is not a mail server error 
>> > >> > > > > on
>> > >> > > > > their side.
>> > >> > > > > The error message reports it as a syntax error. My ISP 
>> > >> > > > > requires
>> > >> > > > > SMTP
>> > >> > > > > authentication and that password is not being retained, or 
>> > >> > > > > if the
>> > >> > > > > email
>> > >> > > > > account screen shows something in the password box with the 
>> > >> > > > > save
>> > >> > > > > password
>> > >> > > > > ticked, it still doesn't work - the network password dialog 
>> > >> > > > > keeps
>> > >> > > > > popping up
>> > >> > > > > on every transmission - sometimes having to enter 2 or three
>> > >> > > > > times to
>> > >> > > > > get/send mail. How can I get off this merry-go-round?
>> > >> > > > > -- 
>> > >> > > > > Eric Steinbock
>> >
>> >
>> >

I am still investigating this issue and I will post back if I come up with 
anything.

-- 
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply 
only to the newsgroup to preserve the message thread. ***


"Spediteur" wrote:

> In the meantime, I did some testing. After following the instructions in 
> MSKB Article 290684, I noted that when I reset the passwords using the 
> control panel mail item, when I immediately re-entered the mail item the 
> passwords I just entered with save box ticked were again empty!  Nothing is 
> saved! I am using Outlook Express for another email (non-default email 
> handler) and after deleting the PSSP sub-key I had to reenter the password 
> there - the 'save password' check box is shaded out and the password is 
> indeed saved.  Likewise, certain IE user and password settings are again 
> saved after re-entry following the sub-key deletion.  ONLY OUTLOOK 2003 
> SETTINGS ARE NOT RETAINED! After resetting permissions, an inspection of the 
> newly re-created subkeys of PSSP do not indicate any reference to Outlook, 
> although I can easily find Main Identity setting used by Outlook Express. 
> What is wrong that Outlook 2003 isw the only software which does not reset 
> its passwords and what is Microsoft doing about this?
> 
> Spedituer
> 
> -- 
> Yesterday it worked
> Today it is not working
> Windows is like that.
> 
> 
> "Spediteur"  wrote in message 
> news:7ED5D998-2316-4AF1-900D-82834DE78DE9@microsoft.com...
> > In MSKB Article 290684 at "Resolution" it states "remove the user account
> > information from the Protected Storage System Provider SUBKEY" [emphasis
> > added]. Under the specific instructions for Windows XP, the article 
> > further
> > states: "Do not remove the main Protected Storage System Provider key. 
> > This
> > key is not automatically regenerated." My understanding of these 
> > instructions
> > is to not delete the the key 
> > "HKEY_CURRENT_USER\Software\Microsoft\Protected
> > Storage System Provider" itself but only subkeys found below it. Detailed
> > instruction step 10 explains that only user subkeys below the main key 
> > should
> > be deleted. This is what I did and the result was replacement of those
> > deleted subkeys with "HKEY_CURRENT_USER\Software\Microsoft\Protected 
> > Storage
> > System Provider\S-1-5-21-462910757-3317918806-3440040658-1007" showing
> > default values not set.  So please explain what I have done incorrectly 
> > and
> > how to resolve this problem.  This is the reason I felt it necessary to go 
> > to
> > a registry backup to find a good working copy of those missing subkeys. 
> > In
> > any case, I cannot figure out how to do this since I cannot figure out how 
> > to
> > edit or manipulate the restored registry data which I restored to a folder 
> > on
> > an external hard drive.
> >
> > Thanks
> > -- 
> > Spediteur
> >
> >
> > "Jocelyn Fiorello [MVP - Outlook]" wrote:
> >
> >> You said: "The Protected Storage System Provider Subkey that replaced the 
> >> one
> >> I deleted shows only default values.  What's supposed to be in there?"
> >>
> >> The MSKB article #290684 says that if you are using Windows XP you should
> >> delete the following key:
> >>
> >> HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
> >>
> >> This is the key that I was told to tell you to delete.  I am confused as 
> >> to
> >> why you think you need to do a system restore at all...do you not have 
> >> that
> >> key in your registry now?
> >>
> >> -- 
> >> Jocelyn Fiorello
> >> MVP - Outlook
> >>
> >> *** Messages sent to my e-mail address will NOT be answered -- please 
> >> reply
> >> only to the newsgroup to preserve the message thread. ***
> >>
> >>
> >> "Spediteur" wrote:
> >>
> >> > As I mentioned below, I have no idea what to expect if I restore System
> >> > State from Windows backup in a new folder.  I have no idea how to even
> >> > direct Regedt32 to open a registry file located other than the default
> >> > location, or if I will be able to find the PSS key within the backed up
> >> > registry to be exported then merged into the current registry.  I need 
> >> > some
> >> > hand-holding here. Backup help is useless in this respect.
> >> >
> >> > Thanks
> >> > Spediteur
> >> >
> >> > "Jocelyn Fiorello [MVP - Outlook]"
> >> >  wrote in message
> >> > news:A7241D61-31E9-4A31-BB7B-E6BA8D83138C@microsoft.com...
> >> > > Before you do any restores, here is what I got from a fellow MVP 
> >> > > about the
> >> > > registry question you had in your earlier reply:
> >> > >
> >> > > "The new key that is created will be empty until he starts saving
> >> > > passwords
> >> > > (and changes permissions to see the contents) - deleting the keys 
> >> > > removes
> >> > > all
> >> > > saved passwords for all apps. Deleting just the subkey for outlook 
> >> > > will
> >> > > not
> >> > > fix the problem - the entire PSS key needs to go."
> >> > >
> >> > > Try that and post back to tell me whether or not that takes care of 
> >> > > the
> >> > > problem.
> >> > >
> >> > > -- 
> >> > > Jocelyn Fiorello
> >> > > MVP - Outlook
> >> > >
> >> > > *** Messages sent to my e-mail address will NOT be answered -- please
> >> > > reply
> >> > > only to the newsgroup to preserve the message thread. ***
> >> > >
> >> > >
> >> > > "Spediteur" wrote:
> >> > >
> >> > >> I found a Microsoft Backup system state backup file from about 10 
> >> > >> days
> >> > >> ago.
> >> > >> I've never used this software to do a restore.  It appears I can 
> >> > >> restore
> >> > >> registry files to an alternative directory/folder.  If I do so, will 
> >> > >> I be
> >> > >> able to open that file with an editor to find the Protected Storage
> >> > >> System
> >> > >> Provide subkeys within it and create a .reg file to restore my 
> >> > >> current
> >> > >> corrupted registry? My main concern in doing  a restore is creating 
> >> > >> some
> >> > >> other unexpected damage.
> >> > >> -- 
> >> > >> Eric Steinbock
> >> > >>
> >> > >>
> >> > >> "Jocelyn Fiorello [MVP - Outlook]" wrote:
> >> > >>
> >> > >> > I'm investigating this and will post back if I find any 
> >> > >> > information for
> >> > >> > you.
> >> > >> >
> >> > >> > -- 
> >> > >> > Jocelyn Fiorello
> >> > >> > MVP - Outlook
> >> > >> >
> >> > >> > *** Messages sent to my e-mail address will NOT be answered --  
> >> > >> > please
> >> > >> > reply
> >> > >> > only to the newsgroup to preserve the message thread. ***
> >> > >> >
> >> > >> >
> >> > >> > "Spediteur" wrote:
> >> > >> >
> >> > >> > > Yes, Q264672 is no longer available.  In fact, it was rolled up
> >> > >> > > (consolidated) in Q290684 together with several other related 
> >> > >> > > earlier
> >> > >> > > articles (it says so in Q298684). What was in the earlier 
> >> > >> > > article
> >> > >> > > that isn't
> >> > >> > > in the current one?
> >> > >> > > -- 
> >> > >> > > I've tried everything I 've read everywhere and no solution to 
> >> > >> > > be
> >> > >> > > found. The
> >> > >> > > Protected Storage System Provider Subkey that replaced the one I
> >> > >> > > deleted
> >> > >> > > shows only default values.  What's supposed to be in there?  I 
> >> > >> > > don't
> >> > >> > > mind
> >> > >> > > hacking a little if someone would guide me.  Apparently, there 
> >> > >> > > are
> >> > >> > > several
> >> > >> > > other user group orphans in the Outlook headings who never got a
> >> > >> > > solution.
> >> > >> > >
> >> > >> > >
> >> > >> > > "Jocelyn Fiorello [MVP - Outlook]" wrote:
> >> > >> > >
> >> > >> > > > Well, normally I'd send you to a different article,
> >> > >> > > > http://support.microsoft.com/?id=264672, which should work for 
> >> > >> > > > all
> >> > >> > > > versions
> >> > >> > > > of Outlook and Outlook Express running on Windows XP...but 
> >> > >> > > > wouldn't
> >> > >> > > > you know
> >> > >> > > > it, that article is unavailable right now.  I don't know if 
> >> > >> > > > it's
> >> > >> > > > coming back
> >> > >> > > > or not.
> >> > >> > > >
> >> > >> > > > -- 
> >> > >> > > > Jocelyn Fiorello
> >> > >> > > > MVP - Outlook
> >> > >> > > >
> >> > >> > > > *** Messages sent to my e-mail address will NOT be answered --
> >> > >> > > > please reply
> >> > >> > > > only to the newsgroup to preserve the message thread. ***
> >> > >> > > >
> >> > >> > > >
> >> > >> > > > "Spediteur" wrote:
> >> > >> > > >
> >> > >> > > > > I have followed several threads here and it took a while to 
> >> > >> > > > > find
> >> > >> > > > > the current
> >> > >> > > > > KB article 290684. I followed those steps carefully and it 
> >> > >> > > > > did
> >> > >> > > > > not work. I am
> >> > >> > > > > using Outlook 2003 under Win XP SP2 and it was working fine 
> >> > >> > > > > until
> >> > >> > > > > last night.
> >> > >> > > > >  I verified with my ISP that this is not a mail server error 
> >> > >> > > > > on
> >> > >> > > > > their side.
> >> > >> > > > > The error message reports it as a syntax error. My ISP 
> >> > >> > > > > requires
> >> > >> > > > > SMTP
> >> > >> > > > > authentication and that password is not being retained, or 
> >> > >> > > > > if the
> >> > >> > > > > email
> >> > >> > > > > account screen shows something in the password box with the 
> >> > >> > > > > save
> >> > >> > > > > password
> >> > >> > > > > ticked, it still doesn't work - the network password dialog 
> >> > >> > > > > keeps
> >> > >> > > > > popping up
> >> > >> > > > > on every transmission - sometimes having to enter 2 or three
> >> > >> > > > > times to
> >> > >> > > > > get/send mail. How can I get off this merry-go-round?
> >> > >> > > > > -- 
> >> > >> > > > > Eric Steinbock
> >> >
> >> >
> >> > 
> 
> 
>

I'm assuming that no solution to this problem is available? My situation 
remains the same:
I continually receive the "Enter Network Password" Pop-up when receiving 
e-mails. I have tried everything unsuccessfully to eliminate it including all 
the steps of Knowledge Base Article 290684. I'm starting to believe this is 
an inherent flaw in Outlook 2002? 

I recently changed ISP's from Roadrunner, where I didn't have this problem, 
to SBCYahoo where the problem surfaced. The only differecne I can discern 
from the two providers is that SBC requires "outgoing server authentication" 
while RR doesn't. I'm wondering if all those having the same problem are 
using SBCYahoo or an ISP that requires "outgoing server authentication" and 
if so, could this be part of the problem? 

I am running Outlook 2002 (10.6515.6626) SP3 on Windows XP Professional. 

Thanks, in advance, for any advice you can provide me. 

Ray19
P.S. Does anyone know if this same problem exists on later versions of 
Outlook other than 2002 and 2003? Its so disconcerting that I may consider 
upgrading if there is no other solution.

,  
ryion to this problem has beend ta there 
-- 
Ray19


"Jocelyn Fiorello [MVP - Outlook]" wrote:

> I am still investigating this issue and I will post back if I come up with 
> anything.
> 
> -- 
> Jocelyn Fiorello
> MVP - Outlook
> 
> *** Messages sent to my e-mail address will NOT be answered -- please reply 
> only to the newsgroup to preserve the message thread. ***
> 
> 
> "Spediteur" wrote:
> 
> > In the meantime, I did some testing. After following the instructions in 
> > MSKB Article 290684, I noted that when I reset the passwords using the 
> > control panel mail item, when I immediately re-entered the mail item the 
> > passwords I just entered with save box ticked were again empty!  Nothing is 
> > saved! I am using Outlook Express for another email (non-default email 
> > handler) and after deleting the PSSP sub-key I had to reenter the password 
> > there - the 'save password' check box is shaded out and the password is 
> > indeed saved.  Likewise, certain IE user and password settings are again 
> > saved after re-entry following the sub-key deletion.  ONLY OUTLOOK 2003 
> > SETTINGS ARE NOT RETAINED! After resetting permissions, an inspection of the 
> > newly re-created subkeys of PSSP do not indicate any reference to Outlook, 
> > although I can easily find Main Identity setting used by Outlook Express. 
> > What is wrong that Outlook 2003 isw the only software which does not reset 
> > its passwords and what is Microsoft doing about this?
> > 
> > Spedituer
> > 
> > -- 
> > Yesterday it worked
> > Today it is not working
> > Windows is like that.
> > 
> > 
> > "Spediteur"  wrote in message 
> > news:7ED5D998-2316-4AF1-900D-82834DE78DE9@microsoft.com...
> > > In MSKB Article 290684 at "Resolution" it states "remove the user account
> > > information from the Protected Storage System Provider SUBKEY" [emphasis
> > > added]. Under the specific instructions for Windows XP, the article 
> > > further
> > > states: "Do not remove the main Protected Storage System Provider key. 
> > > This
> > > key is not automatically regenerated." My understanding of these 
> > > instructions
> > > is to not delete the the key 
> > > "HKEY_CURRENT_USER\Software\Microsoft\Protected
> > > Storage System Provider" itself but only subkeys found below it. Detailed
> > > instruction step 10 explains that only user subkeys below the main key 
> > > should
> > > be deleted. This is what I did and the result was replacement of those
> > > deleted subkeys with "HKEY_CURRENT_USER\Software\Microsoft\Protected 
> > > Storage
> > > System Provider\S-1-5-21-462910757-3317918806-3440040658-1007" showing
> > > default values not set.  So please explain what I have done incorrectly 
> > > and
> > > how to resolve this problem.  This is the reason I felt it necessary to go 
> > > to
> > > a registry backup to find a good working copy of those missing subkeys. 
> > > In
> > > any case, I cannot figure out how to do this since I cannot figure out how 
> > > to
> > > edit or manipulate the restored registry data which I restored to a folder 
> > > on
> > > an external hard drive.
> > >
> > > Thanks
> > > -- 
> > > Spediteur
> > >
> > >
> > > "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > >
> > >> You said: "The Protected Storage System Provider Subkey that replaced the 
> > >> one
> > >> I deleted shows only default values.  What's supposed to be in there?"
> > >>
> > >> The MSKB article #290684 says that if you are using Windows XP you should
> > >> delete the following key:
> > >>
> > >> HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
> > >>
> > >> This is the key that I was told to tell you to delete.  I am confused as 
> > >> to
> > >> why you think you need to do a system restore at all...do you not have 
> > >> that
> > >> key in your registry now?
> > >>
> > >> -- 
> > >> Jocelyn Fiorello
> > >> MVP - Outlook
> > >>
> > >> *** Messages sent to my e-mail address will NOT be answered -- please 
> > >> reply
> > >> only to the newsgroup to preserve the message thread. ***
> > >>
> > >>
> > >> "Spediteur" wrote:
> > >>
> > >> > As I mentioned below, I have no idea what to expect if I restore System
> > >> > State from Windows backup in a new folder.  I have no idea how to even
> > >> > direct Regedt32 to open a registry file located other than the default
> > >> > location, or if I will be able to find the PSS key within the backed up
> > >> > registry to be exported then merged into the current registry.  I need 
> > >> > some
> > >> > hand-holding here. Backup help is useless in this respect.
> > >> >
> > >> > Thanks
> > >> > Spediteur
> > >> >
> > >> > "Jocelyn Fiorello [MVP - Outlook]"
> > >> >  wrote in message
> > >> > news:A7241D61-31E9-4A31-BB7B-E6BA8D83138C@microsoft.com...
> > >> > > Before you do any restores, here is what I got from a fellow MVP 
> > >> > > about the
> > >> > > registry question you had in your earlier reply:
> > >> > >
> > >> > > "The new key that is created will be empty until he starts saving
> > >> > > passwords
> > >> > > (and changes permissions to see the contents) - deleting the keys 
> > >> > > removes
> > >> > > all
> > >> > > saved passwords for all apps. Deleting just the subkey for outlook 
> > >> > > will
> > >> > > not
> > >> > > fix the problem - the entire PSS key needs to go."
> > >> > >
> > >> > > Try that and post back to tell me whether or not that takes care of 
> > >> > > the
> > >> > > problem.
> > >> > >
> > >> > > -- 
> > >> > > Jocelyn Fiorello
> > >> > > MVP - Outlook
> > >> > >
> > >> > > *** Messages sent to my e-mail address will NOT be answered -- please
> > >> > > reply
> > >> > > only to the newsgroup to preserve the message thread. ***
> > >> > >
> > >> > >
> > >> > > "Spediteur" wrote:
> > >> > >
> > >> > >> I found a Microsoft Backup system state backup file from about 10 
> > >> > >> days
> > >> > >> ago.
> > >> > >> I've never used this software to do a restore.  It appears I can 
> > >> > >> restore
> > >> > >> registry files to an alternative directory/folder.  If I do so, will 
> > >> > >> I be
> > >> > >> able to open that file with an editor to find the Protected Storage
> > >> > >> System
> > >> > >> Provide subkeys within it and create a .reg file to restore my 
> > >> > >> current
> > >> > >> corrupted registry? My main concern in doing  a restore is creating 
> > >> > >> some
> > >> > >> other unexpected damage.
> > >> > >> -- 
> > >> > >> Eric Steinbock
> > >> > >>
> > >> > >>
> > >> > >> "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > >> > >>
> > >> > >> > I'm investigating this and will post back if I find any 
> > >> > >> > information for
> > >> > >> > you.
> > >> > >> >
> > >> > >> > -- 
> > >> > >> > Jocelyn Fiorello
> > >> > >> > MVP - Outlook
> > >> > >> >
> > >> > >> > *** Messages sent to my e-mail address will NOT be answered --  
> > >> > >> > please
> > >> > >> > reply
> > >> > >> > only to the newsgroup to preserve the message thread. ***
> > >> > >> >
> > >> > >> >
> > >> > >> > "Spediteur" wrote:
> > >> > >> >
> > >> > >> > > Yes, Q264672 is no longer available.  In fact, it was rolled up
> > >> > >> > > (consolidated) in Q290684 together with several other related 
> > >> > >> > > earlier
> > >> > >> > > articles (it says so in Q298684). What was in the earlier 
> > >> > >> > > article
> > >> > >> > > that isn't
> > >> > >> > > in the current one?
> > >> > >> > > -- 
> > >> > >> > > I've tried everything I 've read everywhere and no solution to 
> > >> > >> > > be
> > >> > >> > > found. The
> > >> > >> > > Protected Storage System Provider Subkey that replaced the one I
> > >> > >> > > deleted
> > >> > >> > > shows only default values.  What's supposed to be in there?  I 
> > >> > >> > > don't
> > >> > >> > > mind
> > >> > >> > > hacking a little if someone would guide me.  Apparently, there 
> > >> > >> > > are
> > >> > >> > > several
> > >> > >> > > other user group orphans in the Outlook headings who never got a
> > >> > >> > > solution.
> > >> > >> > >
> > >> > >> > >
> > >> > >> > > "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > >> > >> > >
> > >> > >> > > > Well, normally I'd send you to a different article,
> > >> > >> > > > http://support.microsoft.com/?id=264672, which should work for 
> > >> > >> > > > all
> > >> > >> > > > versions
> > >> > >> > > > of Outlook and Outlook Express running on Windows XP...but 
> > >> > >> > > > wouldn't
> > >> > >> > > > you know
> > >> > >> > > > it, that article is unavailable right now.  I don't know if 
> > >> > >> > > > it's
> > >> > >> > > > coming back
> > >> > >> > > > or not.
> > >> > >> > > >
> > >> > >> > > > -- 
> > >> > >> > > > Jocelyn Fiorello
> > >> > >> > > > MVP - Outlook
> > >> > >> > > >
> > >> > >> > > > *** Messages sent to my e-mail address will NOT be answered --
> > >> > >> > > > please reply
> > >> > >> > > > only to the newsgroup to preserve the message thread. ***
> > >> > >> > > >
> > >> > >> > > >
> > >> > >> > > > "Spediteur" wrote:
> > >> > >> > > >
> > >> > >> > > > > I have followed several threads here and it took a while to 
> > >> > >> > > > > find
> > >> > >> > > > > the current
> > >> > >> > > > > KB article 290684. I followed those steps carefully and it 
> > >> > >> > > > > did
> > >> > >> > > > > not work. I am
> > >> > >> > > > > using Outlook 2003 under Win XP SP2 and it was working fine 
> > >> > >> > > > > until
> > >> > >> > > > > last night.
> > >> > >> > > > >  I verified with my ISP that this is not a mail server error 
> > >> > >> > > > > on
> > >> > >> > > > > their side.
> > >> > >> > > > > The error message reports it as a syntax error. My ISP 
> > >> > >> > > > > requires
> > >> > >> > > > > SMTP
> > >> > >> > > > > authentication and that password is not being retained, or 
> > >> > >> > > > > if the
> > >> > >> > > > > email
> > >> > >> > > > > account screen shows something in the password box with the 
> > >> > >> > > > > save
> > >> > >> > > > > password
> > >> > >> > > > > ticked, it still doesn't work - the network password dialog 
> > >> > >> > > > > keeps
> > >> > >> > > > > popping up
> > >> > >> > > > > on every transmission - sometimes having to enter 2 or three
> > >> > >> > > > > times to
> > >> > >> > > > > get/send mail. How can I get off this merry-go-round?
> > >> > >> > > > > -- 
> > >> > >> > > > > Eric Steinbock
> > >> >
> > >> >
> > >> > 
> > 
> > 
> >

Ray, the thread you replied to is quite old.  You might want to repost your 
question in a new thread to get maximum exposure.  (As you might have 
imagined, I don't have any more insight on this particular issue, as I 
haven't posted to the thread in nearly a month.)

-- 
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please reply 
only to the newsgroup to preserve the message thread. ***


"Ray19" wrote:

> I'm assuming that no solution to this problem is available? My situation 
> remains the same:
> I continually receive the "Enter Network Password" Pop-up when receiving 
> e-mails. I have tried everything unsuccessfully to eliminate it including all 
> the steps of Knowledge Base Article 290684. I'm starting to believe this is 
> an inherent flaw in Outlook 2002? 
> 
> I recently changed ISP's from Roadrunner, where I didn't have this problem, 
> to SBCYahoo where the problem surfaced. The only differecne I can discern 
> from the two providers is that SBC requires "outgoing server authentication" 
> while RR doesn't. I'm wondering if all those having the same problem are 
> using SBCYahoo or an ISP that requires "outgoing server authentication" and 
> if so, could this be part of the problem? 
> 
> I am running Outlook 2002 (10.6515.6626) SP3 on Windows XP Professional. 
> 
> Thanks, in advance, for any advice you can provide me. 
> 
> Ray19
> P.S. Does anyone know if this same problem exists on later versions of 
> Outlook other than 2002 and 2003? Its so disconcerting that I may consider 
> upgrading if there is no other solution.
> 
> ,  
> ryion to this problem has beend ta there 
> -- 
> Ray19
> 
> 
> "Jocelyn Fiorello [MVP - Outlook]" wrote:
> 
> > I am still investigating this issue and I will post back if I come up with 
> > anything.
> > 
> > -- 
> > Jocelyn Fiorello
> > MVP - Outlook
> > 
> > *** Messages sent to my e-mail address will NOT be answered -- please reply 
> > only to the newsgroup to preserve the message thread. ***
> > 
> > 
> > "Spediteur" wrote:
> > 
> > > In the meantime, I did some testing. After following the instructions in 
> > > MSKB Article 290684, I noted that when I reset the passwords using the 
> > > control panel mail item, when I immediately re-entered the mail item the 
> > > passwords I just entered with save box ticked were again empty!  Nothing is 
> > > saved! I am using Outlook Express for another email (non-default email 
> > > handler) and after deleting the PSSP sub-key I had to reenter the password 
> > > there - the 'save password' check box is shaded out and the password is 
> > > indeed saved.  Likewise, certain IE user and password settings are again 
> > > saved after re-entry following the sub-key deletion.  ONLY OUTLOOK 2003 
> > > SETTINGS ARE NOT RETAINED! After resetting permissions, an inspection of the 
> > > newly re-created subkeys of PSSP do not indicate any reference to Outlook, 
> > > although I can easily find Main Identity setting used by Outlook Express. 
> > > What is wrong that Outlook 2003 isw the only software which does not reset 
> > > its passwords and what is Microsoft doing about this?
> > > 
> > > Spedituer
> > > 
> > > -- 
> > > Yesterday it worked
> > > Today it is not working
> > > Windows is like that.
> > > 
> > > 
> > > "Spediteur"  wrote in message 
> > > news:7ED5D998-2316-4AF1-900D-82834DE78DE9@microsoft.com...
> > > > In MSKB Article 290684 at "Resolution" it states "remove the user account
> > > > information from the Protected Storage System Provider SUBKEY" [emphasis
> > > > added]. Under the specific instructions for Windows XP, the article 
> > > > further
> > > > states: "Do not remove the main Protected Storage System Provider key. 
> > > > This
> > > > key is not automatically regenerated." My understanding of these 
> > > > instructions
> > > > is to not delete the the key 
> > > > "HKEY_CURRENT_USER\Software\Microsoft\Protected
> > > > Storage System Provider" itself but only subkeys found below it. Detailed
> > > > instruction step 10 explains that only user subkeys below the main key 
> > > > should
> > > > be deleted. This is what I did and the result was replacement of those
> > > > deleted subkeys with "HKEY_CURRENT_USER\Software\Microsoft\Protected 
> > > > Storage
> > > > System Provider\S-1-5-21-462910757-3317918806-3440040658-1007" showing
> > > > default values not set.  So please explain what I have done incorrectly 
> > > > and
> > > > how to resolve this problem.  This is the reason I felt it necessary to go 
> > > > to
> > > > a registry backup to find a good working copy of those missing subkeys. 
> > > > In
> > > > any case, I cannot figure out how to do this since I cannot figure out how 
> > > > to
> > > > edit or manipulate the restored registry data which I restored to a folder 
> > > > on
> > > > an external hard drive.
> > > >
> > > > Thanks
> > > > -- 
> > > > Spediteur
> > > >
> > > >
> > > > "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > > >
> > > >> You said: "The Protected Storage System Provider Subkey that replaced the 
> > > >> one
> > > >> I deleted shows only default values.  What's supposed to be in there?"
> > > >>
> > > >> The MSKB article #290684 says that if you are using Windows XP you should
> > > >> delete the following key:
> > > >>
> > > >> HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
> > > >>
> > > >> This is the key that I was told to tell you to delete.  I am confused as 
> > > >> to
> > > >> why you think you need to do a system restore at all...do you not have 
> > > >> that
> > > >> key in your registry now?
> > > >>
> > > >> -- 
> > > >> Jocelyn Fiorello
> > > >> MVP - Outlook
> > > >>
> > > >> *** Messages sent to my e-mail address will NOT be answered -- please 
> > > >> reply
> > > >> only to the newsgroup to preserve the message thread. ***
> > > >>
> > > >>
> > > >> "Spediteur" wrote:
> > > >>
> > > >> > As I mentioned below, I have no idea what to expect if I restore System
> > > >> > State from Windows backup in a new folder.  I have no idea how to even
> > > >> > direct Regedt32 to open a registry file located other than the default
> > > >> > location, or if I will be able to find the PSS key within the backed up
> > > >> > registry to be exported then merged into the current registry.  I need 
> > > >> > some
> > > >> > hand-holding here. Backup help is useless in this respect.
> > > >> >
> > > >> > Thanks
> > > >> > Spediteur
> > > >> >
> > > >> > "Jocelyn Fiorello [MVP - Outlook]"
> > > >> >  wrote in message
> > > >> > news:A7241D61-31E9-4A31-BB7B-E6BA8D83138C@microsoft.com...
> > > >> > > Before you do any restores, here is what I got from a fellow MVP 
> > > >> > > about the
> > > >> > > registry question you had in your earlier reply:
> > > >> > >
> > > >> > > "The new key that is created will be empty until he starts saving
> > > >> > > passwords
> > > >> > > (and changes permissions to see the contents) - deleting the keys 
> > > >> > > removes
> > > >> > > all
> > > >> > > saved passwords for all apps. Deleting just the subkey for outlook 
> > > >> > > will
> > > >> > > not
> > > >> > > fix the problem - the entire PSS key needs to go."
> > > >> > >
> > > >> > > Try that and post back to tell me whether or not that takes care of 
> > > >> > > the
> > > >> > > problem.
> > > >> > >
> > > >> > > -- 
> > > >> > > Jocelyn Fiorello
> > > >> > > MVP - Outlook
> > > >> > >
> > > >> > > *** Messages sent to my e-mail address will NOT be answered -- please
> > > >> > > reply
> > > >> > > only to the newsgroup to preserve the message thread. ***
> > > >> > >
> > > >> > >
> > > >> > > "Spediteur" wrote:
> > > >> > >
> > > >> > >> I found a Microsoft Backup system state backup file from about 10 
> > > >> > >> days
> > > >> > >> ago.
> > > >> > >> I've never used this software to do a restore.  It appears I can 
> > > >> > >> restore
> > > >> > >> registry files to an alternative directory/folder.  If I do so, will 
> > > >> > >> I be
> > > >> > >> able to open that file with an editor to find the Protected Storage
> > > >> > >> System
> > > >> > >> Provide subkeys within it and create a .reg file to restore my 
> > > >> > >> current
> > > >> > >> corrupted registry? My main concern in doing  a restore is creating 
> > > >> > >> some
> > > >> > >> other unexpected damage.
> > > >> > >> -- 
> > > >> > >> Eric Steinbock
> > > >> > >>
> > > >> > >>
> > > >> > >> "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > > >> > >>
> > > >> > >> > I'm investigating this and will post back if I find any 
> > > >> > >> > information for
> > > >> > >> > you.
> > > >> > >> >
> > > >> > >> > -- 
> > > >> > >> > Jocelyn Fiorello
> > > >> > >> > MVP - Outlook
> > > >> > >> >
> > > >> > >> > *** Messages sent to my e-mail address will NOT be answered --  
> > > >> > >> > please
> > > >> > >> > reply
> > > >> > >> > only to the newsgroup to preserve the message thread. ***
> > > >> > >> >
> > > >> > >> >
> > > >> > >> > "Spediteur" wrote:
> > > >> > >> >
> > > >> > >> > > Yes, Q264672 is no longer available.  In fact, it was rolled up
> > > >> > >> > > (consolidated) in Q290684 together with several other related 
> > > >> > >> > > earlier
> > > >> > >> > > articles (it says so in Q298684). What was in the earlier 
> > > >> > >> > > article
> > > >> > >> > > that isn't
> > > >> > >> > > in the current one?
> > > >> > >> > > -- 
> > > >> > >> > > I've tried everything I 've read everywhere and no solution to 
> > > >> > >> > > be
> > > >> > >> > > found. The
> > > >> > >> > > Protected Storage System Provider Subkey that replaced the one I
> > > >> > >> > > deleted
> > > >> > >> > > shows only default values.  What's supposed to be in there?  I 
> > > >> > >> > > don't
> > > >> > >> > > mind
> > > >> > >> > > hacking a little if someone would guide me.  Apparently, there 
> > > >> > >> > > are
> > > >> > >> > > several
> > > >> > >> > > other user group orphans in the Outlook headings who never got a
> > > >> > >> > > solution.
> > > >> > >> > >
> > > >> > >> > >
> > > >> > >> > > "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > > >> > >> > >
> > > >> > >> > > > Well, normally I'd send you to a different article,
> > > >> > >> > > > http://support.microsoft.com/?id=264672, which should work for 
> > > >> > >> > > > all
> > > >> > >> > > > versions
> > > >> > >> > > > of Outlook and Outlook Express running on Windows XP...but 
> > > >> > >> > > > wouldn't
> > > >> > >> > > > you know
> > > >> > >> > > > it, that article is unavailable right now.  I don't know if 
> > > >> > >> > > > it's
> > > >> > >> > > > coming back
> > > >> > >> > > > or not.
> > > >> > >> > > >
> > > >> > >> > > > -- 
> > > >> > >> > > > Jocelyn Fiorello
> > > >> > >> > > > MVP - Outlook
> > > >> > >> > > >
> > > >> > >> > > > *** Messages sent to my e-mail address will NOT be answered --
> > > >> > >> > > > please reply
> > > >> > >> > > > only to the newsgroup to preserve the message thread. ***
> > > >> > >> > > >
> > > >> > >> > > >
> > > >> > >> > > > "Spediteur" wrote:
> > > >> > >> > > >
> > > >> > >> > > > > I have followed several threads here and it took a while to 
> > > >> > >> > > > > find
> > > >> > >> > > > > the current
> > > >> > >> > > > > KB article 290684. I followed those steps carefully and it 
> > > >> > >> > > > > did
> > > >> > >> > > > > not work. I am
> > > >> > >> > > > > using Outlook 2003 under Win XP SP2 and it was working fine 
> > > >> > >> > > > > until
> > > >> > >> > > > > last night.
> > > >> > >> > > > >  I verified with my ISP that this is not a mail server error 
> > > >> > >> > > > > on
> > > >> > >> > > > > their side.
> > > >> > >> > > > > The error message reports it as a syntax error. My ISP 
> > > >> > >> > > > > requires
> > > >> > >> > > > > SMTP
> > > >> > >> > > > > authentication and that password is not being retained, or 
> > > >> > >> > > > > if the
> > > >> > >> > > > > email
> > > >> > >> > > > > account screen shows something in the password box with the 
> > > >> > >> > > > > save
> > > >> > >> > > > > password
> > > >> > >> > > > > ticked, it still doesn't work - the network password dialog 
> > > >> > >> > > > > keeps
> > > >> > >> > > > > popping up
> > > >> > >> > > > > on every transmission - sometimes having to enter 2 or three
> > > >> > >> > > > > times to
> > > >> > >> > > > > get/send mail. How can I get off this merry-go-round?
> > > >> > >> > > > > -- 
> > > >> > >> > > > > Eric Steinbock
> > > >> >
> > > >> >
> > > >> > 
> > > 
> > > 
> > >

I am using Outlook 2003 and also have SMTP Outgoing server authentication.  
However, I always had this setting and one day the password retention simply 
stopped working for no apparent reason. We are not alone and can only hope 
that Microsoft will work on fixing this before we all get angry enough to 
start flaming them everywhere about this defect in Outlook.
-- 
Spediteur


"Jocelyn Fiorello [MVP - Outlook]" wrote:

> Ray, the thread you replied to is quite old.  You might want to repost your 
> question in a new thread to get maximum exposure.  (As you might have 
> imagined, I don't have any more insight on this particular issue, as I 
> haven't posted to the thread in nearly a month.)
> 
> -- 
> Jocelyn Fiorello
> MVP - Outlook
> 
> *** Messages sent to my e-mail address will NOT be answered -- please reply 
> only to the newsgroup to preserve the message thread. ***
> 
> 
> "Ray19" wrote:
> 
> > I'm assuming that no solution to this problem is available? My situation 
> > remains the same:
> > I continually receive the "Enter Network Password" Pop-up when receiving 
> > e-mails. I have tried everything unsuccessfully to eliminate it including all 
> > the steps of Knowledge Base Article 290684. I'm starting to believe this is 
> > an inherent flaw in Outlook 2002? 
> > 
> > I recently changed ISP's from Roadrunner, where I didn't have this problem, 
> > to SBCYahoo where the problem surfaced. The only differecne I can discern 
> > from the two providers is that SBC requires "outgoing server authentication" 
> > while RR doesn't. I'm wondering if all those having the same problem are 
> > using SBCYahoo or an ISP that requires "outgoing server authentication" and 
> > if so, could this be part of the problem? 
> > 
> > I am running Outlook 2002 (10.6515.6626) SP3 on Windows XP Professional. 
> > 
> > Thanks, in advance, for any advice you can provide me. 
> > 
> > Ray19
> > P.S. Does anyone know if this same problem exists on later versions of 
> > Outlook other than 2002 and 2003? Its so disconcerting that I may consider 
> > upgrading if there is no other solution.
> > 
> > ,  
> > ryion to this problem has beend ta there 
> > -- 
> > Ray19
> > 
> > 
> > "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > 
> > > I am still investigating this issue and I will post back if I come up with 
> > > anything.
> > > 
> > > -- 
> > > Jocelyn Fiorello
> > > MVP - Outlook
> > > 
> > > *** Messages sent to my e-mail address will NOT be answered -- please reply 
> > > only to the newsgroup to preserve the message thread. ***
> > > 
> > > 
> > > "Spediteur" wrote:
> > > 
> > > > In the meantime, I did some testing. After following the instructions in 
> > > > MSKB Article 290684, I noted that when I reset the passwords using the 
> > > > control panel mail item, when I immediately re-entered the mail item the 
> > > > passwords I just entered with save box ticked were again empty!  Nothing is 
> > > > saved! I am using Outlook Express for another email (non-default email 
> > > > handler) and after deleting the PSSP sub-key I had to reenter the password 
> > > > there - the 'save password' check box is shaded out and the password is 
> > > > indeed saved.  Likewise, certain IE user and password settings are again 
> > > > saved after re-entry following the sub-key deletion.  ONLY OUTLOOK 2003 
> > > > SETTINGS ARE NOT RETAINED! After resetting permissions, an inspection of the 
> > > > newly re-created subkeys of PSSP do not indicate any reference to Outlook, 
> > > > although I can easily find Main Identity setting used by Outlook Express. 
> > > > What is wrong that Outlook 2003 isw the only software which does not reset 
> > > > its passwords and what is Microsoft doing about this?
> > > > 
> > > > Spedituer
> > > > 
> > > > -- 
> > > > Yesterday it worked
> > > > Today it is not working
> > > > Windows is like that.
> > > > 
> > > > 
> > > > "Spediteur"  wrote in message 
> > > > news:7ED5D998-2316-4AF1-900D-82834DE78DE9@microsoft.com...
> > > > > In MSKB Article 290684 at "Resolution" it states "remove the user account
> > > > > information from the Protected Storage System Provider SUBKEY" [emphasis
> > > > > added]. Under the specific instructions for Windows XP, the article 
> > > > > further
> > > > > states: "Do not remove the main Protected Storage System Provider key. 
> > > > > This
> > > > > key is not automatically regenerated." My understanding of these 
> > > > > instructions
> > > > > is to not delete the the key 
> > > > > "HKEY_CURRENT_USER\Software\Microsoft\Protected
> > > > > Storage System Provider" itself but only subkeys found below it. Detailed
> > > > > instruction step 10 explains that only user subkeys below the main key 
> > > > > should
> > > > > be deleted. This is what I did and the result was replacement of those
> > > > > deleted subkeys with "HKEY_CURRENT_USER\Software\Microsoft\Protected 
> > > > > Storage
> > > > > System Provider\S-1-5-21-462910757-3317918806-3440040658-1007" showing
> > > > > default values not set.  So please explain what I have done incorrectly 
> > > > > and
> > > > > how to resolve this problem.  This is the reason I felt it necessary to go 
> > > > > to
> > > > > a registry backup to find a good working copy of those missing subkeys. 
> > > > > In
> > > > > any case, I cannot figure out how to do this since I cannot figure out how 
> > > > > to
> > > > > edit or manipulate the restored registry data which I restored to a folder 
> > > > > on
> > > > > an external hard drive.
> > > > >
> > > > > Thanks
> > > > > -- 
> > > > > Spediteur
> > > > >
> > > > >
> > > > > "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > > > >
> > > > >> You said: "The Protected Storage System Provider Subkey that replaced the 
> > > > >> one
> > > > >> I deleted shows only default values.  What's supposed to be in there?"
> > > > >>
> > > > >> The MSKB article #290684 says that if you are using Windows XP you should
> > > > >> delete the following key:
> > > > >>
> > > > >> HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
> > > > >>
> > > > >> This is the key that I was told to tell you to delete.  I am confused as 
> > > > >> to
> > > > >> why you think you need to do a system restore at all...do you not have 
> > > > >> that
> > > > >> key in your registry now?
> > > > >>
> > > > >> -- 
> > > > >> Jocelyn Fiorello
> > > > >> MVP - Outlook
> > > > >>
> > > > >> *** Messages sent to my e-mail address will NOT be answered -- please 
> > > > >> reply
> > > > >> only to the newsgroup to preserve the message thread. ***
> > > > >>
> > > > >>
> > > > >> "Spediteur" wrote:
> > > > >>
> > > > >> > As I mentioned below, I have no idea what to expect if I restore System
> > > > >> > State from Windows backup in a new folder.  I have no idea how to even
> > > > >> > direct Regedt32 to open a registry file located other than the default
> > > > >> > location, or if I will be able to find the PSS key within the backed up
> > > > >> > registry to be exported then merged into the current registry.  I need 
> > > > >> > some
> > > > >> > hand-holding here. Backup help is useless in this respect.
> > > > >> >
> > > > >> > Thanks
> > > > >> > Spediteur
> > > > >> >
> > > > >> > "Jocelyn Fiorello [MVP - Outlook]"
> > > > >> >  wrote in message
> > > > >> > news:A7241D61-31E9-4A31-BB7B-E6BA8D83138C@microsoft.com...
> > > > >> > > Before you do any restores, here is what I got from a fellow MVP 
> > > > >> > > about the
> > > > >> > > registry question you had in your earlier reply:
> > > > >> > >
> > > > >> > > "The new key that is created will be empty until he starts saving
> > > > >> > > passwords
> > > > >> > > (and changes permissions to see the contents) - deleting the keys 
> > > > >> > > removes
> > > > >> > > all
> > > > >> > > saved passwords for all apps. Deleting just the subkey for outlook 
> > > > >> > > will
> > > > >> > > not
> > > > >> > > fix the problem - the entire PSS key needs to go."
> > > > >> > >
> > > > >> > > Try that and post back to tell me whether or not that takes care of 
> > > > >> > > the
> > > > >> > > problem.
> > > > >> > >
> > > > >> > > -- 
> > > > >> > > Jocelyn Fiorello
> > > > >> > > MVP - Outlook
> > > > >> > >
> > > > >> > > *** Messages sent to my e-mail address will NOT be answered -- please
> > > > >> > > reply
> > > > >> > > only to the newsgroup to preserve the message thread. ***
> > > > >> > >
> > > > >> > >
> > > > >> > > "Spediteur" wrote:
> > > > >> > >
> > > > >> > >> I found a Microsoft Backup system state backup file from about 10 
> > > > >> > >> days
> > > > >> > >> ago.
> > > > >> > >> I've never used this software to do a restore.  It appears I can 
> > > > >> > >> restore
> > > > >> > >> registry files to an alternative directory/folder.  If I do so, will 
> > > > >> > >> I be
> > > > >> > >> able to open that file with an editor to find the Protected Storage
> > > > >> > >> System
> > > > >> > >> Provide subkeys within it and create a .reg file to restore my 
> > > > >> > >> current
> > > > >> > >> corrupted registry? My main concern in doing  a restore is creating 
> > > > >> > >> some
> > > > >> > >> other unexpected damage.
> > > > >> > >> -- 
> > > > >> > >> Eric Steinbock
> > > > >> > >>
> > > > >> > >>
> > > > >> > >> "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > > > >> > >>
> > > > >> > >> > I'm investigating this and will post back if I find any 
> > > > >> > >> > information for
> > > > >> > >> > you.
> > > > >> > >> >
> > > > >> > >> > -- 
> > > > >> > >> > Jocelyn Fiorello
> > > > >> > >> > MVP - Outlook
> > > > >> > >> >
> > > > >> > >> > *** Messages sent to my e-mail address will NOT be answered --  
> > > > >> > >> > please
> > > > >> > >> > reply
> > > > >> > >> > only to the newsgroup to preserve the message thread. ***
> > > > >> > >> >
> > > > >> > >> >
> > > > >> > >> > "Spediteur" wrote:
> > > > >> > >> >
> > > > >> > >> > > Yes, Q264672 is no longer available.  In fact, it was rolled up
> > > > >> > >> > > (consolidated) in Q290684 together with several other related 
> > > > >> > >> > > earlier
> > > > >> > >> > > articles (it says so in Q298684). What was in the earlier 
> > > > >> > >> > > article
> > > > >> > >> > > that isn't
> > > > >> > >> > > in the current one?
> > > > >> > >> > > -- 
> > > > >> > >> > > I've tried everything I 've read everywhere and no solution to 
> > > > >> > >> > > be
> > > > >> > >> > > found. The
> > > > >> > >> > > Protected Storage System Provider Subkey that replaced the one I
> > > > >> > >> > > deleted
> > > > >> > >> > > shows only default values.  What's supposed to be in there?  I 
> > > > >> > >> > > don't
> > > > >> > >> > > mind
> > > > >> > >> > > hacking a little if someone would guide me.  Apparently, there 
> > > > >> > >> > > are
> > > > >> > >> > > several
> > > > >> > >> > > other user group orphans in the Outlook headings who never got a
> > > > >> > >> > > solution.
> > > > >> > >> > >
> > > > >> > >> > >
> > > > >> > >> > > "Jocelyn Fiorello [MVP - Outlook]" wrote:
> > > > >> > >> > >
> > > > >> > >> > > > Well, normally I'd send you to a different article,
> > > > >> > >> > > > http://support.microsoft.com/?id=264672, which should work for 
> > > > >> > >> > > > all
> > > > >> > >> > > > versions
> > > > >> > >> > > > of Outlook and Outlook Express running on Windows XP...but 
> > > > >> > >> > > > wouldn't
> > > > >> > >> > > > you know
> > > > >> > >> > > > it, that article is unavailable right now.  I don't know if 
> > > > >> > >> > > > it's
> > > > >> > >> > > > coming back
> > > > >> > >> > > > or not.
> > > > >> > >> > > >
> > > > >> > >> > > > -- 
> > > > >> > >> > > > Jocelyn Fiorello
> > > > >> > >> > > > MVP - Outlook
> > > > >> > >> > > >
> > > > >> > >> > > > *** Messages sent to my e-mail address will NOT be answered --
> > > > >> > >> > > > please reply
> > > > >> > >> > > > only to the newsgroup to preserve the message thread. ***
> > > > >> > >> > > >
> > > > >> > >> > > >
> > > > >> > >> > > > "Spediteur" wrote:
> > > > >> > >> > > >
> > > > >> > >> > > > > I have followed several threads here and it took a while to 
> > > > >> > >> > > > > find
> > > > >> > >> > > > > the current
> > > > >> > >> > > > > KB article 290684. I followed those steps carefully and it 
> > > > >> > >> > > > > did
> > > > >> > >> > > > > not work. I am
> > > > >> > >> > > > > using Outlook 2003 under Win XP SP2 and it was working fine 
> > > > >> > >> > > > > until
> > > > >> > >> > > > > last night.
> > > > >> > >> > > > >  I verified with my ISP that this is not a mail server error 
> > > > >> > >> > > > > on
> > > > >> > >> > > > > their side.
> > > > >> > >> > > > > The error message reports it as a syntax error. My ISP 
> > > > >> > >> > > > > requires
> > > > >> > >> > > > > SMTP
> > > > >> > >> > > > > authentication and that password is not being retained, or 
> > > > >> > >> > > > > if the
> > > > >> > >> > > > > email
> > > > >> > >> > > > > account screen shows something in the password box with the 
> > > > >> > >> > > > > save
> > > > >> > >> > > > > password
> > > > >> > >> > > > > ticked, it still doesn't work - the network password dialog 
> > > > >> > >> > > > > keeps
> > > > >> > >> > > > > popping up
> > > > >> > >> > > > > on every transmission - sometimes having to enter 2 or three
> > > > >> > >> > > > > times to
> > > > >> > >> > > > > get/send mail. How can I get off this merry-go-round?