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About Lorry Expertise If you need to know the basics or more advanced answers, I can usually get the answer you`re looking for. If you have a basic and/or advanced question, I can usually get the answer you`re looking for. Please no AOL questions. Experience Have been answering questions at Askme.com for the last two years and am rated #3 in Email. Education/Credentials Some college |
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You are here: Experts > Internet/Online > Email > Email > Email Setting Problem Email - Email Setting ProblemExpert: Lorry - 6/4/2005 Question Well I at least have hope. LOL But when I have gone there in three different browsers it has said that "this knowledge base is unavailable" I think it is a conspiracy! ROFLOLOL Any other suggestions? Hugs Kathy :) ------------------------- Followup To Question - I am on Windows XP and using Outlook 2003. The problem is that very frequently this box pops up with one of my email addys and pw and the save pw box is always unchecked - so I check it and save it and then a few minutes later it does it again. I have deleted those email addys and re-entered them and low and behold, not long after there they go again. I have tried everything to figure this haunting thing out. LOL Do you have any ideas to make this nemesis go away? Thanks so much for your help! Kathy ;) kbrewer@fni.com Answer - Hi Kathy, Check out the following from Microsoft: http://support.microsoft.com/?kbid=290684 Hope this helps! Lorry Answer Hi Kathy, From the site given earlier: SYMPTOMS When you connect to your Internet service provider (ISP) to retrieve messages from a Post Office Protocol 3 (POP3) server, your password is not retained even though you have chosen to save the password. Back to the top Back to the top CAUSE This behavior occurs because the registry contains incorrect information for the Protected Storage System Provider subkey for the user account. Back to the top Back to the top RESOLUTION To resolve this behavior, remove the user account information from the Protected Storage System Provider subkey and re-enter your password options. To do this, follow the steps for your operating system: WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk. How to back up the registry Microsoft Windows 98 and Microsoft Windows Millennium Edition (Me) 1.Click Start, and then click Run. 2.In the Open box, type regedit, and then click OK. 3.Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider 4.On the File menu, click Export. 5.In the Save in box, select a location where you want to save the .reg file. 6. Type a file name in the File name box, and then click Save. 7.On the File menu, click Exit. Microsoft Windows NT 4.0 1.Click Start, and then click Run. 2.In the Open box, type regedt32, and then click OK. 3.Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider 4.On the Registry menu, click Save Key. 5.In the Save in box, select a location where you want to save the .reg file. 6.Type a file name in the File name box, and then click Save. 7.On the Registry menu, click Exit. Microsoft Windows 2000 1.Click Start, and then click Run. 2.In the Open box, type regedt32, and then click OK. 3.Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider 4.On the Registry menu, click Save Key. 5.In the Save in box, select a location where you want to save the .reg file. 6.Type a file name in the File name box, and then click Save. 7.On the Registry menu, click Exit. Microsoft Windows XP 1.Click Start, and then click Run. 2.In the Open box, type regedit, and then click OK. 3.Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider 4.On the File menu, click Export. 5.In the Save in box, select a location where you want to save the .reg file. 6.Type a file name in the File name box, and then click Save. 7.On the File menu, click Exit. How to remove the user account information in the registry Windows 98 and Windows Millennium Edition (Me) IMPORTANT: Do not remove the main Protected Storage System Provider key. This key is not automatically regenerated. If you are not having password retention problems and you do not remember your password, deleting the user subkey may result in not being able to retrieve your mail. 1.Quit all programs. 2.Click Start, and then click Run. 3.In the Open box, type regedit, and then click OK. 4.Locate and then click the following registry key: HKEY_LOCAL_MACHINE\Software\Microsoft\Protected Storage System Provider 5.Double-click the Protected Storage System Provider key to expand the key, right-click the Default subkey, and then click Delete. Note If user profiles are enabled on the computer, you will see subfolders for each user below the main Protected Storage System Provider key. If all users are experiencing the same difficulty, you should delete the subkey for each user and following the remaining steps for each user account definition. 6.On the File menu, click Exit, and then restart the computer. Windows NT 4.0 IMPORTANT: Do not remove the main Protected Storage System Provider key. This key is not automatically regenerated. If you are not having password retention problems and you do not remember your password, deleting the user subkey may result in not being able to retrieve your mail. Note If you are a Windows NT 4.0 user, you must have administrator permissions to edit the system registry. 1.Quit all programs. 2.Click Start, and then click Run. 3.In the Open box, type regedit32, and then click OK. 4.Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider 5.On the Security menu, click Permissions. 6.In Registry Key Permissions, click to select the Replace Permission on Existing Sub keys check box. 7.In the Name list, make sure that the user currently that is logged on has Full Control access, click OK, and then click Yes when you receive the following message: Do you want to replace the permission on all existing subkeys within Protected Storage System Provider? 8.Double-click the Protected Storage System Provider key to expand the key, click the user subkey folder that is directly below the Protected Storage System Provider key, click Delete on the Edit menu, and then click Yes in the warning message dialog box. The user subkey folder looks similar to the following example: S-1-5-21-124525095-708259637-1543119021-16701 Note If other Windows NT users are experiencing the same password retention difficulty, you must delete the subkey folder for each user and follow the remaining steps for each NT user account definition. Microsoft Windows 2000 Important Do not remove the main Protected Storage System Provider key. This key is not automatically regenerated. If you are not having password retention problems and you do not remember your password, deleting the user subkey may result in not being able to retrieve your mail. Note If you are a Windows 2000 user, you must have administrator permissions to edit the system registry. 1.Quit all programs. 2.Click Start, and then click Run. 3.In the Open box, type regedit32, and then click OK. 4.Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider 5.On the Security menu, click Permissions. 6.Click the registry key for the user who is currently logged on and make sure that both the Read and Full Control are set to Allow. 7.Click the Advanced button, verify that the user who is currently logged on is selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column. 8.Click to select the Reset permissions on all child objects and enable propagation of inheritable permissions check box. 9.Click Apply, and then click Yes when you are prompted to continue. 10.Click OK two times. 11.Double-click the Protected Storage System Provider key to expand the key, click the user subkey folder that is directly below the Protected Storage System Provider key, click Delete on the Edit menu, and then click Yes in the warning message dialog box. The user subkey folder looks similar to the following example: S-1-5-21-124525095-708259637-1543119021-16701 Note For every identity that you have, there will be a subkey under the Protected Storage System Provider key. To resolve this problem in all your identities, you must delete all the user subkeys folders under the Protected Storage System Provider key. 12. On the Registry menu, click Exit, and then restart your computer. Windows XP Important Do not remove the main Protected Storage System Provider key. This key is not automatically regenerated. If you are not having password retention problems and you do not remember your password, deleting the user subkey may result in not being able to retrieve your mail. Note If you are a Windows XP user, you must have administrator permissions to edit the system registry. 1. Quit all programs. 2. Click Start, and then click Run. 3. In the Open box, type regedit32, and then click OK. 4. Locate and then click the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider 5. On the Edit menu, click Permissions. 6. Click the account for the user who is currently logged on and verify that Read and Full Control are both set to Allow. 7. Click the Advanced button, verify that the user who is currently logged on is selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column. 8. Click Apply, and then click Yes when you receive a prompt to continue. 9. Click OK two times. 10. Double-click the Protected Storage System Provider key to expand the key, click the user subkey folder that is directly below the Protected Storage System Provider key, click Delete on the Edit menu, and then click Yes in the warning message dialog box. The user subkey folder looks similar to the following example: S-1-5-21-124525095-708259637-1543119021-16701 Note For every identity that you have, there may be a subkey under the Protected Storage System Provider key. To resolve this issue in all your identities, you must delete all the user subkeys folders under the Protected Storage System Provider key. 11. On the File menu, click Exit, and then restart your computer. How to re-enter your password This procedure is the same for Windows 98, Windows ME, Windows NT 4.0, Windows 2000, and Windows XP: 1.Click Start, point to Settings, and then click Control Panel. Note In Windows XP, click Start, and then click Control Panel. 2.Double-click the Mail or the Mail and Fax icon. 3.Click Show Profiles, select the account that you are troubleshooting, and then click Properties. 4.Click the E-mail Accounts button. 5.Confirm that the View or change existing e-mail accounts check box is selected, and then click Next. 6.In the E-mail Accounts dialog box, select the account that you are troubleshooting, and then click Change. 7.Under Logon Information, enter the password, and then click to select the Remember Password check box. 8.Click Next, and then click Finish. 9.Start Outlook, and then use the Send and Receive command to test if your password is retained. Back to the top Back to the top APPLIES TO •Microsoft Office Outlook 2003 •Microsoft Outlook 2002 Standard Edition Back to the top Back to the top With Internet Explorer opened, go to Tools, Internet Options, under the General tab click Delelte Cookies, Delete Files and Clear History. Whike there change the number of days to keep history to 3, instead of the default 20. Hope this helps! Lorry Add to this Answer Ask a Question | |