What 'secret' loudspeaker codes mean at department stores
Filed under: Shopping
We tracked down some current and former retail employees to help you decode what's coming out of the loudspeakers at Walmart and other stores.
Security to section 12
While many stores do have plainclothes security personnel, they don't always have them on duty or able to respond to every suspected shoplifter. My own experience working at a Kmart long ago included the instruction to page security to some random section of the store if I thought something was amiss. This was twofold protection since it gave the appearance of security in the store but didn't alert shoplifters to the specific location.
Code yellow, code black and code Adam
More than likely you are familiar with code Adam, which is used to signify a lost child, but many stores have a list of codes to deal with other situations.
- Code yellow - A child has had an "accident"
- Code red - Fire in store
- Code orange - Chemical spill
- Code black - Severe weather
- Code blue – Bomb threat
- Code brown – Shooting
The loudspeaker codes may vary from store to store, and as Michael J Citak from Middletown, Conn., told WalletPop, the codes could be used to alert employees to more than standard emergencies. Citak said via e-mail that when he worked at Kmart, employees would call a "code DM" to alert other employees that a District Manager was nearby, which meant they should straighten up their departments.
Some store speakers don't need to say anything to call attention to a specific employee or section of the store. They rely instead on a series of tones that sound an alert or page a manager without distracting customers enough that they stop shopping.
WalletPop editor Tony Davenport recalls this system being used at Abraham & Strauss when he worked there before the chain went out of business in the '80s, and our travel expert Jason Cochran fondly recalled the "bongs" that called out to employees at Rich's in Atlanta, calling the sounds, "a cherished part of childhood."
Did we miss the codes used at the store you work at? Leave a comment below letting us in on the secret code.
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Reader Comments (Page 1 of 4)
10-14-2010 @ 8:17AM
pat said...
code adam.....missing child
Reply
10-14-2010 @ 11:39AM
Antique Organ said...
Read the story that was the first one they gave.
10-14-2010 @ 1:59PM
Katie said...
Thanks Antique Organ. Without people like you to point out other people's flaws, where would we be?
My question is, when it's a code yellow.....Is it always necessarily a child who had an accident? I've known plenty of grown people to have accidents too!
10-14-2010 @ 3:00PM
Kristi said...
Antique Organ.... the first code mentioned in the story was a code yellow... check the first paragraph. Now stop picking apart other people and find a better way to utilize your time! Sheesh!
10-14-2010 @ 4:57PM
Sin D said...
I thought there was one for when a cashier had to use the bathroom...to get a temp replacement. Anyone heard of this? Code 1...or 2? Just guessing. Maybe that's TMI. Code tinkle? OK...I went too far huh?
10-14-2010 @ 6:09PM
ashleigh said...
Kristi, no, you're wrong! Code Yellow was NOT the first code listed, so don't be so snarky to Antique Organ... Read the sentence written right ABOVE code yellow:
"More than likely you are familiar with CODE ADAM, which is used to signify a lost child, but many stores have a list of codes to deal with other situations", and THEN it goes on to list all the OTHER codes AFTER having already discussed Code Adam, but CODE ADAM, was the FIRST one listed... Code Yellow was 2nd...
Maybe YOU are the one who needs to read the paragraph more thoroughly instead of being so snarky!
10-14-2010 @ 8:17AM
mls said...
Macys Dept Store in South Hills Village, Bethel Park Pa uses a audio code during the holidays that is soooooo annoying. Each time an employee opens a new customer acct., the speaker system in the store announces "congratulations XXXX magic number xx !
You can imagine how often that is during busy hours. Honestly, lets just enjoy holiday music/season and not be bombarded by silliness!!!
Reply
10-14-2010 @ 9:09AM
Jim said...
I worked at Macy's for awhile also. I must agree those announcements were annoying. Shoppers do not care how many credit accounts Macy's opens.
10-14-2010 @ 3:26PM
Vea' said...
Bah, Humbug!! It's way too early to be a Grinch! Chill out!
10-14-2010 @ 8:24AM
pete said...
If you are in a hospital and hear Dr Firestone being paged, get out of there, this is a fire code.
Reply
10-14-2010 @ 9:07AM
B. Taylor said...
Never heard of this as a 'Code Red' is the term for fire at all the hospitals I've ever worked at. It is a possibility that you'd actually have an MD with the name Firestone. Most of these listed are similar to hospital codes with the exception of the 'Code Blue' meaning a cardiorespiratory arrest and a 'Code Brown' meaning bring the soap and towels 'cause someone just pooped themselves big time. The latter, of course, isn't announced overhead and is mostly just a giggled term the nurses use.
10-14-2010 @ 9:26AM
lauren said...
at my hospital is it "Mr. Red" for fire
"code white" for infant/child abduction
"Dr. Gray" for management of a violent patient
"Code A" for cardiac arrest.
I was at walmart one day and a "Code Silver" means they have to collect the carts in the parking lot haha
10-14-2010 @ 11:19AM
Linda said...
I think the code Dr. Firestone is used in hospitals to alert personnel that there is a fire drill coming, so they won't mistake the drill for a real alert.
10-14-2010 @ 11:59AM
Sue said...
Hospitals must use different code. One hospital I volunteer for uses colors. For instance code silver=weapon
10-14-2010 @ 2:30PM
helen said...
At several hospitals I've worked at, the code for fire was "Dr Firestone."
10-14-2010 @ 4:46PM
Dee said...
I've worked in several hospitals where they used "Dr. Firestone" or some other name instead of "Code Red", etc. The rationale was that hearing a doctor paged overhead was less frightening to patients & visitors, and they didn't want to create a panic by announcing a code.
10-14-2010 @ 5:01PM
Coop said...
Jason Cocran: I'm with you, bud. I remember the "bongs" at L.S. Ayres in Indianapolis' downtown store. Always wondered what they were but never asked. . . now it's too late.
Reply
10-14-2010 @ 10:43AM
Big J said...
When I worked at Walmart we used to have a page for 'Bill Harlem' to report to X Department. If you hear this its one of two things: an employee defending themselves from a violent customer or an employee trying to stop themselves from murdering a violent customer. the code was named aftr an employee who was fired after he broke up a fight between a group of six 'straight' teens anf two 'gay' teens. Walmart of cours 'takes no stance in the gay straight debate'. Also watch out for the guys who wear black shirts and look around alot. those are security managers and most have absolutly no idea what they are doing.
Reply
10-14-2010 @ 12:06PM
Sue said...
I shop alot. I am a little compulsive when shopping. I can go in then start looking at everything..I've noticed often an employee trying to look inconspicuous following me. I guess they think I look suspicious. Funny cause I usually spend alot more than I intended when I went in. The undercover trying to look like a shopper are the funniest. I guess I should just take a list and stick to it. Would certainly save alot of money on compulsive spending.
10-14-2010 @ 9:15AM
Amanda said...
When I worked as a security guard at a minor-league ball park, one of the first things we taught the new guards was the phrase "Code Pink." When requested over the radio, that summoned the custodial staff for a clean-up detail. A "Code Pink" was the most dreaded call you could get at the stadium. It meant that somebody had just barfed.
Why "Code Pink?" Well, what's the most popular item at a baseball stadium? Hot dogs. What color are they usually? You get the idea.
I know, it's gross.
Reply