Ask Leo! by Leo A. Notenboom

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Recent Questions:

How many copies are made when I email a picture? - Computers are great at making copies of data, and that's very true when you send a message. Two, three or even more copies, some temporary, may result.

Why is Outlook Express sending multiple copies of my email? - Occasionally Outlook Express may try to send a message repeatedly. We'll look into a couple of causes, and solutions, to sending multiple copies.

My Windows Live Hotmail account won't close, what do I do? - People often find themselves in a position where they cannot close their Hotmail account. I'll look at why this might be, and why I'm confused.

How do I tell if I have 32 bit or 64? - Determining whether or not your process or operating system is 32 or 64 bit is very easy with the aid of a tiny tool, and knowing where to look.

How do I get rid of boot choices in Windows 7? - It can be confusing to remove multi-boot choices for operating systems that have been removed. We'll walk through the simple process for Windows 7.

Where is Windows Mail, or Outlook Express, in Windows 7? - Windows Mail has been removed from Windows 7, along with several other applications. We'll look at where to find their replacements.

Does running Windows in a virtual machine protect me from viruses? - Virtual machines are powerful tools that used properly can provide a safe and secure sandbox - used improperly they're as vulnerable as anything else.

Popular & Important:

How do I remove a virus? Once you've been infected with a virus or other malware, there are steps you can take to try to remove it, but only one approach is guaranteed to work.

How do I contact Windows Live Hotmail customer service? - People ask every day how they can reach someone at Microsoft to help with Hotmail problems. You can't phone, but there is now on-line help for Hotmail.

How do I Uninstall Windows Live Messenger? - The location of the uninstaller has changed for Windows Live Messenger. I'll walk you through the steps to find it and uninstall messenger.

What are Windows Live Hotmail's POP3 and SMTP settings? - Microsoft recently, finally, enabled POP3 and SMTP access to Hotmail accounts. I'll walk you through the settings.

What Security Software do you Recommend? - I have recommendations for specific products in various places on the site. Here's a short single page summary.

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