VM is a telephone answering machine, voice mail, call attendant, and interactive voice response (IVR) program for Windows. It connects to the phone using a standard voice modem, professional telephony board or even directly to a VoIP service.
This software is an effective voicemail, call attendant, info-line, audiotext or autodial solution for small to medium businesses. For example, IVM can redirect in-coming calls during office hours or act as a PC answer machine and take messages for a number of voice mail boxes after hours. All calls (including those answered by you) are logged with date, time and caller ID. The recorded messages can be played at any time, forwarded to an email address, accessed via the internet or, if necessary, saved for future reference.
IVM can also be used very simply as a computer answering machine. Just run the install file on your PC and the answer machine will be ready to answer calls. But, when you are ready, you can explore the advanced key response and programming options to create a sophisticated telephone interactive response system. You will find many exciting ways to use IVM to provide information, serve your customers and save time.
A full description of IVM follows but a quick way to try it out is to download and install now. You don't need to purchase to download and it only takes a couple of minutes to complete the process (click here to install). After you have tested IVM and found it to be suitable, you can purchase a location licence (click here to purchase).
Typical Applications
* Voicemail Software (from a single answering message to hundreds of voice mailboxes).
* In-coming caller ID logger or display.
* Call attendant (using the menu call transfer features) to transfer and direct calls.
* Telephone information lines or AudioText type systems.
* Automated telephone order taking.
* Automated telephone surveys (using the number entry features linked to a database).
* Credit card telephone account payment.
* Automated outbound call dial & message systems.
* Dial in computer control or information (eg. Dial in to test security alarm or to restart server).
* Many more telephone related applications.
Features
* Multiple telephone line support (1 - 64 lines simultaneously).
* Works with ordinary phone lines or VoIP phone lines.
* Caller ID logging (even if no message is left) and optional on-screen caller ID flash display.
* Call key select menus and ability for caller to enter numbers.
* Automatic message forward by email or upload to internet.
* Call transfer (subject to your phone company or PBX features).
* Remote Access (listen to messages by dialing-in) including toll-saver.
* Save in-coming messages as wav files (keep messages for legal/record purposes).
* Automatic hours feature (enter your office hours and it will automatically answer after hours).
* Unlimited (selectable) out-going messages and menus.
* Call simulator is included so you can test your systems off-line.
* Automated outbound calls and messages (for telemarketing, messaging etc.).
* Unlimited voice mail boxes (each with own email forward, internet access page or remote access).
* Extended message play on key press including support for wav, mp3 and a number of other formats.
* Text-to-Speech voice synthesis as an alternative to recording or importing wav or mp3 files.
* Ability to open files or run other software to process data or report information. Free plugins offer internet and odbc sql connectivity, fax back services, hardware control and more.
* Free professionally voiced greetings included.
IVM
Introduction
Features
Screenshots
System Requirements
Download Now
- zip
- exe
Manual (pdf)
Installation
Pricing and Purchase
Examples
Outbound Calls
Plugins
Hardware
- Voice Modems
- Telephony Boards
ISO13714
SDK
Discussion Forum
Questions (FAQs)
Technical Support
Languages
en Español
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System Requirements
* Windows 95/NT4/98/2000/Me/XP/2003.
* Pentium 90 or above with at least 32MB RAM (higher requirements apply for multiple line installations).
* To link to a phone line(s) one of the following:
o Voice Modem (TAPI compliant) more info...
o Professional TAPI telephony card (eg. CallURL, Dialogic etc.) more info...
o VoIP (SIP) service for voice over IP lines more info...
* [Optional] Internet Connection [to access remotely and to forward by email]
If you intend to use IVM with a voice modem, please note there are many voice modems on the market with defective TAPI wave / voice drivers. If you have difficulties with your modem, please see the IVM Trouble-Shooting Help page for some solutions to modem driver problems.
Info:
http://www.nch.com.au/ivm/
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