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Question #1 :
What is the latest offering of CallURL Talk Voice boards?
Answer :
As of the writing, they are:
Talk Voice 2LV+ (Rev. B1) with matching EasyTAPI 3.0.0 driver
CD
Talk Voice 4LV+ (Rev. B1) with matching EasyTAPI 3.0.0 driver
CD
Talk Voice 8LV (Rev. C1) with matching EasyTAPI 3.0.0 driver
CD
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Question #2 :
Why CallURL change TAPI voice boards to new Revision and drivers?
Answer :
(1) To enhance the compatibility for new PC and Windows OS
(2) To make the installation process simpler
(3) Use one Installation CD to automate the whole installation process
For details, please refer to
http://www.callurl.net/Engineering4_8LV.asp
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Question #3 :
What are the major enhancements of EasyTAPI 3.0.0?
Answer :
(1) Use one Installation CD to automate the whole installation process
for different models
(2) Refer to the link
http://www.callurl.net/EasyTAPI300.asp for details.
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Question #4 :
I have older Revision of Talk Voice boards and uses EasyTAPI 2.X.X
driver, after proper installation,
I Got a "Can not allocate channel"error from running TAPI application
or checked with CallURL
line detector. How can I fix it?
Answer :
(1) Make sure you don't have other application that "hold (or use)"
TAPI channels
(2) If it is not
1. case, please got to
http://www.callurl.net/10limit.asp
For the explanation and suggested fixes.
Item 2. won't happen if you use EasyTAPI 3.0.0 with Current
Revision of Talk Voice Boards.
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Question #5 :
I have older Revision of Talk Voice boards and uses EasyTAPI 2.X.X
driver, after installation,
my PC crashes. What can I do?
Answer :
(1) Check if you installed the proper driver. For short-length 2LV+ or
4LV+, Please use EasyTAPI 230s;
for full-length 8LV, use EasyTAPI 230.
(2) If you can't find the original Installation CD, you can download
from
http://www.callurl.net/downloadlist.asp
For current Revision of TAPI voice boards, just use EasyTAPI 3.0.0,
the installation is fully automated.
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Question #6 :
(1) My existing TAPI application that run well with older Rev. boards
, now I want to purchase more
Talk Voice boards,can the current 2/4LV+ Rev.B1 and 8LV Rev. C1
run well, too?
(2) Can I mix with older board with new Rev. of boards?
Answer :
(1) Yes, EasyTAPI 3.0.0 is backward compatible, so, there should be no
problem.
(2) Yes, you can do it, too.
Just place your order!
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Question #7 :
How do I know the Revision of my installed board and the TAPI driver?
Answer :
(1) There should be label at back of your Talk Voice board that shown
the Model Name and Revision.
(2) For Board Revision, you can also go to Control
Panel->System->Hardware->Device manager->
Then check the Audio device(s) as shown:
(3)For Installed TAPI TSP driver, Run DIAG32.exe(the Line Detector
Utility), under Help
About, you should see information as follows:(Build time before
Nov. is old versions)
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Question #8 :
I am using KDTele tools, in some situations the played voice is
intermittent after all
when we play multiple files to compose number or other (Note: that
don't happen using Dialogic D/4PCI)
Answer :
(1)This may occurred when using EasyTAPI 2.XX driver with old
boards.
(2)Please go to our website
www.callurl.net, just download the EasyTAPI 230s UPDATE.
( There's instruction telling you how to do the patch)
It is for customer who bought old TAPI boards from us and used
KDTele Tools.
(3)Using Current Rev. of Talk Voice should not have any problem.
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Question #9 :
When I installed the New Revision of Talk Voice boards (to a machine
that I have run old boards before),
it seems not work.
Answer :
(1)Insert the Installation CD before re-boot PC, after the PC
rebooted, our CD will lead you to do
the DOS POST for the Talk Voice board,make sure it went through
tests O.K.
(2)Then, take out the CD and when the Windows is running, insert the
CD, in the Menu screen,
select "Explore the CD" and find Quick Installation Guide
document.
(3)Follow the instruction there for A. Removing the old drivers and
B. Steps to install the
device drivers.
(4)Don't jump any steps. After proper installation, the Green LED
will flashing, to indicate the
firmware is running.
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Question #10 :
When I changed my PC to a newer Model and re-use my old Talk
Voice board, it freeze the system
(or the system runs very slow). What should I do?
Answer :
(1)Your PC may need new Rev. of Talk Voice board to run.
(2)Please go to "Support" or
http://www.callurl.net/contactus.asp so you can
communicate us to
buy a new board or if possible, arrange for a paid upgrade.
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Question #11 :
When I install the Talk Voice board to my new PC, my on-board Audio
Device disappeared.
When I unplug the Talk Voice Board, it come back again. What should
I do?
Answer :
(1)This is because your system's BIOS "yield" the default Audio
Device to "External" audio device
like Talk Voice board
(It is a multi-port audio device). So, the on-board device is
disabled.
(2)Please get into BIOS Setting at PC power-up (By press DEL, or
F2, or other keys, depending on your PC.
You can refer to their manual for a proper key)
(3)Then looking for Audio Device Setting to change it to "Enable"
so the default device is still
the on-board Audio.(The setting may be under "Advance", "PCI
Peripheral Setting" or other item,
check your PC's Technical Support if need help.)
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Question #12 :
I am trying to run some TAPI application from third party, but, it
is not working.
What should I do to isolate the problem? How do I know that the
Talk Voice board is O.K.?
Answer :
(1)You can run our "DOS POST" come with the Installation CD, to
check if the PCI harware is O.K.
(2)You can then run our TAPI test utility called "AM", it should be
on your Desk Top if installing
EasyTAPI 3.0.0, or (It is under Program files\CALLURL\EasyTapi\
Samples)
You can use it to verify if all 4 lines exist and function
(3)The "AM" test utility which will show the 2/4 lines waiting, and
when call in, the "AM" utility
plays it's recorded message when it answered
(4)You can also run the DIAG32 (again, on Desk Top) and check the
line pick-up capability.
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Question #13 :
I have installed Talk Voice board, but (1) sometime the hang-up is
not function
(2) I want to control the Ring number before pick-up (For Caller ID
and other purposes)
What should I do?
Answer :
(1)Telephone line signaling varies in different countries, you need
to set tone detection, Ring count,
etc.properly. Normally, your application software will have
setting section to take care that.
(2)If not, please contact where you purchased the board for proper
support.
(3)Our board has an Utility DIAG32 that will allow you not doing
TAPI setting as well as all Tone
settings.(You can refer to the help file for how to use it)
(4)If you have bought our Support service, we will provide prompt
service to you.
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Question #14 :
Could I have IVR design examples other than the simple ones go
with the installation?
Answer :
(1)Yes, you can go to our website www.callurl.net looking under
Example Application
(2)A FOD (Fax On Demand) example can be found at link
http://www.callurl.net/content.asp?PID=1
(3)Other examples can be found too.
If you are interested in more details about the call-flow, you
can contact us using the following link:
http://www.callurl.net/contactus.asp
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Question #15 :
Is there way I can record single on the line?
Answer :
Yes, you can record by using the "Learn" feature in Diag32 (It is
under Setting ->
Caller hang Up Settings -> "Add..." Then "Learn") Just follow the
guidance.
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Question #16 :
Questions about Contax DRS:
(1)Can we compress in GSM codec? How many bps?
(2)Please calculate hard disk space used by each codec.
Answer :
(1) We have many choices, the GSM 610 is there! It is 13 Kbps (The
lowest one to save Hard Disk space)
(2) Please refer to the Picture, divided by "8" is the Bytes needed
for every second of recording
into Hard Disk. (There's automated Disk back-up for long period
of recording) so, 8K bytes/sec.
for 64 bps,1625 bytes/sec. for GSM 610 (140.4 MB for 24-hour
continued recording) Use a 200 GB HD,
for 16 lines,it can last 3 months. (People do back-up long
before that)
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Question #17 :
(1)Will you have offering to support 16-bit audio format?
(2)The Talk Voice Boards seems have static noise and choppy sound
during Full-duplex application.
Answer :
(1)We will have new offering that answered the above request.
(2)When TRu-Sound 2/4 LV is released, it will support 16-bit
format, and via new driver and buffering
scheme,the sound should be clean without static noise and no
choppy effect in Full-duplex cases.
(3)This new serious is suitable for DRS, IVR and VoIP Bridging
software, where higher sound quality
have its value.
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Question #18 :
What is the major difference of voice logging using "Voice
Activate" and "Phone Line Signalling"?
Answer :
(1)"Voice Activate" approach is based on sound level to START and
STOP (when Silence Time reaches) so,
it may become unreliable when applied to telephone recording.
(As the Line may be
noisy, and calls may come very close intime)
(2)Our Contax DRS 3.0.0 has not just Voice Activation (for Voice
Logging), but it provided Telephony
Signal monitor for "Precised" Telephone Recording.
(3)Some Voice logger may use "cheap" Sound Card for Voice Activated
solution
(4)For Voice Activated solution, try challenge it with
(A)Check
if the FSK Caller ID can be presented faithfully,
(B)Can every call be separated, and not mixed (When two calls come
in closely,
and Voice Active and Silence Detection not sensitive enough)?
(C)Compared with our Voltage Drop detection method, it is
"Precise"
(D)Can call-in and call-out be detected all the time? And shown
with called numbers?
(E)Can call activity be monitored in "Real Time"?
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Question #19 :
I am trying to install this card into a new computer. It is a Tyan
Tomcat i915 motherboard with
a P4 processor. I have this card working in an old Pentium II 450
MHz computer so I know it does work.
When I install the WAVE drivers, the computer freezes. Do you have
any suggestions? The board type is
Talk Voice 8LV Rev.B3. The motherboard is using the Intel 915G
chipset
Answer :
(1)Based on your input, we can do the upgrade of your 8LV, to Rev.
C1, and it should fix the issue
related to Intel 915 chipset and other things.
The procedure is as follows:
(A)You download our EasyTAPI3.0.0 from the following link:
http://www.callurl.net/download/EasyTapi300.zip
Refer to the document for proper driver replacement &
installation.
(2)After you agreed for Remote Upgrade (and paid)
(A)We will e-mail you a program to Collect your system
information
(B)You then send the output file to us via e-mail
(C)We will provide the Upgrade Utility for you to run.
(3)It is simple and easy! We did so to support CallURL's royal
cuatomers. Look the recent testimony
we received from a happy customer after the Remote Upgrade:
[Success!
Thank you so much for your help. I can't tell you how much help you
have been to me.
Our new system is up and running perfectly. Have a great day!]
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Question #20 :
I just got the 4LV+DRS 3.0.0, it works fine. But, how do I make
sure that the Voltage Drop
Detection setting is working in all the cases?
Answer :
(A) Make sure Line Tone Detection is NOT "checked" (You can
select GSM 610 format to save HD space)
(B)"Check" Voltage Detection, and set Silence Time to be 600,000
ms
(C)Go to DIAG32, make sure the "LC Drop Detection" is "Checked"
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Question #21 :
We need to use TTS for generating dynamic voice (for example Status
of an order, Account balance etc)
Can you please guide me, where to get a Text To Speech Voice for
Indian English accent?
Answer :
For IVR II 3.0.0, as far as the TAPI is Microsoft SAPI 5.1
compatible (can show up in Control panel's
Speech window for selection), it will run.
You can do Google search for proper TTS suppliers.(Price varies
depending on your voice quality
requirements)
IVR II 3.0.0 rely on MS SAPI for the TTS component to function.
With paid API service, we can do special interface for TTS of your
choice.
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Question #22 :
Some customers want IVR system to be linked with existing PABX
system.
How should I make it possible? Should all the telephone cables (from
telephone lines)
go into Voice Boards?
Then where to connect with PABX?
Answer :
For PABX interface, you connect the voice card to "Telephone
Extension" and the IVR II answers
calls just like "people" pick up the phone.
Use the transfer component (with proper property setting) to do the
transfer, based on your PABX's rule.
(e.g. flash at certain duration, pre-fix with XX, etc.) You need to
consult the PABX manual, it varies.
Keep in mind, that the IVR channel is "mimic" human in calling.
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Question #23 :
I have a CallURL Talk Voice board with IVR II, in the channel
settings of Runtime Engine,
I found Voice Encoding Format list, where I am getting all options
with 8 khz. Is it due
to this hardware only supports 8khz, 8-bit format?
Answer :
Normally, 8K x 8 is good enough for ordinary usage. As telephone
line is only 8K x 8 PCM.(Make sure
you record the file in 8K x 8 PCM format, not 16 x 8K: For TTS,
select the 8K x 8 PCM output format.)
For customer willing to pay for better quality, CallURL will soon
introduce a new product
(Tentatively code name TRu-Sound) that supports 16-bit audio format
and with new DSP and driver code,
a much cleaner audio, among other enhancement for bridging between
PSTN and VoIP in Full-Duplex mode.
Please contact us, or the website for details.
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Question #24 :
Can’t get Caller ID, what should I do?
Answer :
A few things may worth for checking:
(1) Please make sure the Caller ID exist. (Verify with a phone)
(2) Set the DTMF or FSK type correctly.
(3) Close other TAPI applications, then run "Diag32 (Line Detector)
it's in EasyTAPI tools folder"
under Settings --> TAPI Settings, make sure the Call
Parameters "Report Incoming call" is set
to "2" or bigger. As CID may coming between first and 2nd
rings.
(4) It may be a good idea to check the wiring that signal is good to
be detected.
(5) With in DIAG32 (Under tap "Tools", there's one item called Tone
Recording.
You can click "Record.." and then make a call, afterward,
try to "hear" if the Caller ID is within the recorded wave
file.
(6) You can also send the file to us for verify that the CID is
exist.
(A lot of times, No CID is because it is NOT there)
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Question #25 :
I am trying to make call to an outside number to connect it with an
incoming call,
CallURL board does not do it, what can you suggest?
Answer :
For Talk Voice Card, it only supports “Flash Transfer”, means need
to use the PABX “Flash transfer” to achieve
the transfer from caller to 2nd called party. (Via the first called
party). There’s NO SWITCHING function among its TAPI channels.
In theory, Transfer / Bridging within PC and functions as “virtual
switch” is doable. However, it is not implemented within
Talk Voice Card.
Instead, to support people of those requirements, we have ETS
(Ethernet Telephone Switch) product, (The LAN-based hardware
box we used to offer PCX),it will do (Via our IVR II
3.0.0) from one PSTN line to another one (because it has a build-in
PBX function
within PC). The ETS-4L is similar to 4LV+ but with build-in PBX
function, it also have a matching ETS-4P, that can connected to
analog phone as extensions.
People used ETS boxes for their small call center projects or
specific tender applications.
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Question #26 :
When trying to install Talk Voice board, it seems
over-riding/deleting an onboard sound card’s drivers. The syndrome
is that
as soon as it runs through the install process, it “wipes away” the
sound card drivers and people can’t see the sound card at
all from Devices Manager on the control panel.
Answer :
The reason is that in some model of PC, their BIOS is pre-set to
only support the “first” found PCI Audio Device.
CallURL Voice Board is a “Voice Device”, so as it been detected, the
BIOS won’t look for other “on-board” sound device
(Note, on-board sound device is treated as PCI device, but scanned
later.)
Most of time, you can go to CMOS BIOS setting, and look something
like “Advance, PCI Peripheral Setting, in Audio Device
change the setting to “Enable” instead of “Auto” to allow the
on-board audio also been detected.
For the actual details, depending on PC make and model as BIOS is
different. Your customer may need to get support in BIOS
setting from their PC manual or seller.
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Question #27 :
How to using Contax IVR II with CallURL 4LV+ voice card to forward
Incoming call to another Outgoing call
Answer :
You need rely on External PABX that has the “switching” capability
to do it.
The 4LV+ did not including the switching function within the
hardware.
Although you may notice that our PCX/ETS product can do “call
following”, but, it is because the ETS is a different hardware
(Ethernet Telephone Switch) as it has building switching capability.
As for how to interface the External PABX, the IVR call-flow needs
to follow the spec. defined by the External PABX. Basically,
it it can be done by human, the CX IVR II should be able to mimic
it.
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Question #28 :
I have 2/4 LV+ TAPI boards, when using KDTele Tools to play wave
files, the sound has intermittent (Shuttled) breaks.
What can I do?
Answer :
(1) Make sure that your audio format is ACM 8K X 8-bit u-law.
(If you demand 8K X 16-bit format, please check with us for a
paid-upgrade)
(2) We support our software partner (KDTele tools) with a special
driver version.
(To take care the buffer size mis-matching issue)
NOTE:
The same version, can also work with TAPIEx from HotWind Software.
(3) You can download "Updatepack200604006.zip"
from link
www.callurl.net/download/Updatepack200604006.zip,
then do the following:
(A) Unzip it to a folder
(B) Copy Tvm4lvf.sys to "X:\WINDOWS\system32\drivers" (Where X
is the Hard drive you installed EasyTAPI).
(C) Copy voxdrv.600 to "X:\WINDOWS\system32" (Where X is the
Hard drive you installed EasyTAPI).
(D) Restart the PC to effective the changes.
This will solve the sound play issue.
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Question #29 :
I have the Talk Voice Boards that used work with Hang-up tone
setting. But, when I moved to a new area where
(after checked with recorded wave)
has no Hang-up tone. I checked with local phone company,they
said
that they used Loop Current
(LC) Drop as the indicator for Hang-up from the other party.
What can I do?
Answer :
(1) Please download from
www.callurl.net/download/voctapi.zip and Unzip it, then
copy to C:\windows\system32 to overwrite the old files.
(NOTE:
If your EasyTAPI is not installed in C:, change as is)
There are 2 files in the Zip file.
voclib32.dll dll for Talk voice card
voctapi.tsp Tapi driver for Talk Voice card.
(2) Make sure that you checked LC Drop detection box in Hang-up
setting when running DIAG32. (As shown below)
(3) Re-boot and run your hang-up test again. It should hang-up based
on LC drop. (For no Hang-up tone case)
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