Please choose a country from the drop down menu below to find the contact details of our worldwide offices.
| Area | Contact number | Address/email/ website link | Opening hours |
|---|---|---|---|
| Reservations and general enquiries | 0844 493 0 787 (from the UK) | - | Daily 06:00-20:00 |
| Flight arrival and departure information | 0844 493 0 777 (from the UK) | Arrivals and departures | Daily 06:00-20:00 |
| Group Sales | 0844 493 0 765 | Group travel | Monday-Friday 08:30-17:15 |
| Web Support | 0844 493 0 767 (from the UK) | ba.com site help | Monday-Friday 08:00-20:00 Saturday-Sunday 09:00-17:15 |
| Special assistance | 0844 493 0 787 (from the UK) | - | Daily 06:00-20:00 |
| On Business | 0844 493 0748 | Email us | Monday-Friday 09:00 – 17:00 |
| Minicom for the hearing impaired | 0845 70 077 06 (from the UK) | If you don't have minicom access please use our email facility | Monday-Friday 08:00-20:00 Saturday-Sunday 09:00-17:15 |
| Customer Relations | 0844 493 0 787 (from the UK) Fax: +44 (0) 17 8788 3195 | British Airways Customer Relations (S506) PO Box 5619 Sudbury Suffolk CO10 2PG Online form for UK residents | Monday-Friday 08:00-18:30 |
| Tracing lost baggage | 0800 408 1100 (from the UK) | Baggage Tracer | Daily 06:00 to 20:00 |
| Baggage claims | 0844 493 0 787 (from the UK) Fax: +44 (0) 17 8788 3195 | British Airways Baggage Claims Unit (S506) PO Box 5619 Sudbury Suffolk CO10 2PG | Monday-Friday 08:00 to 18:30 |
| Paper ticket refunds | +44 (0)20 8564 2111 Fax: +44 (0)20 8738 9353 | British Airways Refunds Department (R46/HDA1) PO Box 365 Harmondsworth Middlesex UB7 0GB | - |
| e-ticket refunds | 0844 493 0 787 (from the UK) Option 3, quoting booking reference | - | - |