Welcome to the Express Scripts Supports Site

In early October, Express Scripts received a letter from an unknown person or persons trying to extort money from the company. This unknown person or persons threatened to expose millions of the company’s members’ records on the Internet if the extortion threat was not met. The extortion letter included personal information on 75 members, including their Social Security numbers, addresses, dates of birth, and in some cases, prescription information.

Subsequently, Express Scripts has become aware that a small number of its clients recently received letters threatening to expose the personal information of its members. These threats are believed to be connected to the original extortion threat made against Express Scripts.

Express Scripts notified the FBI, and there is an official investigation underway. We have notified the members whose information was contained in the letters. The company has also launched its own investigation with the help of top experts in data security and computer forensics.

While we are unaware at this time of any actual misuse of any members’ information, we understand the concern that this situation has caused our members.

This site is designed to keep you updated on developments concerning that situation and to provide you with important tools and resources to help protect yourself against identity theft.

We are taking this situation very seriously and want to reassure you that we are committed to doing what we can to secure your data.