We have been working dilengtly to recover the information that we can. Currently if your VPS is not responding it is best to consider that all data and information is lost. This applies to all VPS and all nodes. We are now working on reprovisining and have approx 250 servers left to provision out and down to 120 support tickets. We are aiming to clear most of the backlog in the next 12 hours. If you have any individual queieres please address them to support@vaserv.com